Kiana Curtis
Excelsior,MN
Summary
Dynamic and engaging, adept at espresso machine operation and fostering team collaboration. Excelled in creating a positive customer environment and training staff, showcasing hospitality service expertise and a friendly demeanor. Achieved significant improvements in customer satisfaction and sales through innovative beverage creation and efficient service.
Overview
5
5
years of professional experience
Work History
Barista
Sift Gluten-free
04.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Created specialty house-made syrups
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista Shift Leader
Dunn Brothers
02.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Excellent communication skills, both verbal and written.
- Completed cash and credit card transactions accurately using POS software.
Maid/House Cleaner
The Guesthouse Inn
05.2019 - 08.2020
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
PIM Arts High School
PiM Arts High School, 7255 Flying Cloud Dr, Eden P06-2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Safe Food Handling
- Hospitality service expertise
- Cash Register Operation
- Espresso machine operation
Timeline
Barista
Sift Gluten-free
04.2023 - Current
Barista Shift Leader
Dunn Brothers
02.2022 - 03.2023
Maid/House Cleaner
The Guesthouse Inn
05.2019 - 08.2020
High School Diploma -
PIM Arts High School
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