Kiana Dalton
Wheeling,WV
Summary
Dedicated and reliable job seeker with a positive attitude and excellent customer service skills, seeking a full-time position that offers professional challenges. Strong interpersonal skills, exceptional time management, and problem-solving abilities. Committed to creating a welcoming atmosphere and ensuring customer satisfaction. Deep understanding of the importance of maintaining accurate cash handling and efficient transaction processes. Eager to contribute expertise in delivering exceptional service to enhance organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Dicarlo's Famous Pizza
Wheeling, WV
11.2024 - 12.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer through regular reconciliation practices.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new cashiers on operational procedures and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction.
Crew Team Member
Taco Bell Restaurant
Wheeling, WV
05.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
GED -
West Virginia Northern Community College
Wheeling, WV11.2014
Skills
- Cash handling proficiency
- Skilled in Microsoft applications
- Effective listening
- Customer engagement
- Effective time management
- Customer order management
- Essential numerical abilities
- Proficient in POS system usage
- Consistent reliability
- Skilled in cash handling procedures
- Phone etiquette
- Effective team collaboration
Certification
- Certified Recovery Coach - 2023
- Food Service Worker’s Permit Card - 2024-2027
Timeline
Cashier
Dicarlo's Famous Pizza
11.2024 - 12.2025
Crew Team Member
Taco Bell Restaurant
05.2021 - 05.2022
GED -
West Virginia Northern Community College