Kiana Doyle
Tacoma,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservation Manager
Uhaul Moving And Storage
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined the reservations process for improved guest experience and increased booking rates.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
Bartender
Pole Position Sports Bar
06.2021 - 01.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with coworkers
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Server Trainer
Lady Luck Cowgirl Up
03.2018 - 02.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
High School Diploma -
Clover Park High School
Lakewood, WA06.2013
Skills
- Upselling strategies
- Revenue management
- Guest Relations
- Customer service expertise
- Teamwork and Collaboration
- Adaptability
Certification
MAST
FOOD HANDLERS CARD
Timeline
Reservation Manager
Uhaul Moving And Storage
11.2023 - Current
Bartender
Pole Position Sports Bar
06.2021 - 01.2023
Bartender/Server Trainer
Lady Luck Cowgirl Up
03.2018 - 02.2022
High School Diploma -
Clover Park High School
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