Kiana Evans
Chesterfield,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales and Operations Manager
Mini Price Storage
11.2019 - Current
- Devoloping and implementing sales processes for sales teams, specialists and other representatives
- Researching and analyzing data to create sales forecasts
- Collaborating with other departments and upper management to identify business goals
- Recruiting, hiring and training sales representatives
- Identifying customers and sales opportunities by analyzing sales data and consumer trends
- Creating and managing automation tools to increase sales process efficiency
- Implementing and manage CRM tools to maximize opportunities and customer relationships
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Store Manager
GNC Live Well
07.2018 - 10.2019
- Use an exceptional customer service experience through all channels of interaction by following GNC’s prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators
- Drives GNC’s loyalty programs and incentives for successful engagement of customers
- Monitors best sellers, identifies product demand, and updates SM regarding trends
- Facilitates community engagement and client loyalty through innovative and creative outreach
- Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information
- Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM
- Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information
- Ensures company assets are protected and not exposed to risks and conflicts of interest
- Partners with SM to handle escalated customer service issues; supports SM in monitoring store’s Loss Prevention activities and escalates concern
- Keeps store clean and uncluttered
- Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures
Education
Associate of Science - Businesses Management
J Sergeant Reynolds Community College,
RichmondHigh School Diploma -
Rocky Mount High School
Rocky Mount, NC07.2013
Skills
- Data Entry
- Multitasking Abilities
- SAP
- MS Office, Excel, Word and Power Point
- Recordkeeping
Timeline
Sales and Operations Manager
Mini Price Storage
11.2019 - Current
Store Manager
GNC Live Well
07.2018 - 10.2019
Associate of Science - Businesses Management
J Sergeant Reynolds Community College,
High School Diploma -
Rocky Mount High School
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