Kiana Evans
McKinney
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Lakeside Endodontics
Frisco
12.2023 - 03.2025
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Monitored inventory of dental supplies and placed orders when necessary.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Commercial Escrow Assistant
Chicago Title
01.2015 - 05.2022
- Utilized problem-solving skills to resolve complex issues that arose during the course of an escrow transaction
- Managed communication with customers throughout the entire escrow process
- Coordinated post-closing activities such as filing paperwork with local jurisdictions, issuing refunds and credits
- Researched discrepancies on escrow accounts using various sources such as title insurance policies, deeds and other legal documents
- Reviewed closing instructions from lenders ensuring compliance with applicable regulations
- Monitored deadlines set forth in purchase agreements and ensured timely completion of tasks associated with each stage of the transaction
- Organized and managed all documents related to escrow transactions in a timely manner
- Assisted in preparing HUD-1 Settlement Statements for closings
- Communicated effectively with internal departments regarding client requests or inquiries related to their brokerage activities
Loan Processor
Snap Processing
06.2021 - 01.2022
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications
- Developed excellent organizational skills to manage multiple tasks simultaneously while meeting tight deadlines
- Worked closely with underwriters to resolve any outstanding conditions or issues related to a loan file
- Provided assistance in maintaining current records of all processed loans in accordance with company policy
- Handled sensitive data in an accurate manner by following established security protocols
- Applied advanced mathematical knowledge when calculating debt-to-income ratios and loan-to-value ratios
- Monitored loans within pipeline to prevent delays or interruptions
- Coordinated with external vendors such as appraisers, credit bureaus and insurance companies
Deputy Clerk
Collin County Government
McKinney
03.2009 - 09.2012
- Managed the front desk reception area; answered telephone calls.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Prepared bank deposits; reconciled bank statements monthly.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
High School Diploma -
McKinney North High School
McKinney, TX01.2006
Skills
- Troubleshooting
- Active Listening
- Multitasking
- Remote Office Availability
- Good Telephone Etiquette
- Detail-Oriented Approach
- HIPAA compliance
- Insurance billing
Certification
- Notary/Loan Signing Agent
References
References available upon request.
Timeline
Dental Office Manager
Lakeside Endodontics
12.2023 - 03.2025
Loan Processor
Snap Processing
06.2021 - 01.2022
Commercial Escrow Assistant
Chicago Title
01.2015 - 05.2022
Deputy Clerk
Collin County Government
03.2009 - 09.2012
High School Diploma -
McKinney North High School
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