Kiana Garcia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Kmart
02.2013 - 03.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
Retail Worker Seasonal
Windsor Fashions
11.2014 - 01.2015
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Payroll Clerk Temp
Roaddogdrivers
06.2015 - 11.2015
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Instacart Shopper
Instacart
11.2020 - 02.2021
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
Home Caretaker
Family/Home
- Enhanced living conditions for my family through meticulous housekeeping, maintenance, and organization tasks.
- Promoted a safe and comfortable environment by implementing home safety measures.
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Successfully managed time efficiently by prioritizing tasks according to the needs of my little ones throughout the day.
- Planned, prepared, and served meals and snacks.
Education
High School Diploma -
La Sierra High School
Riverside, CA05.2014
Skills
- Customer service
- Communication
- Companionship provision
- Problem solving skills
- Organization
- Teamwork
- Critical thinking
- Active listening skills
Timeline
Instacart Shopper
Instacart
11.2020 - 02.2021
Payroll Clerk Temp
Roaddogdrivers
06.2015 - 11.2015
Retail Worker Seasonal
Windsor Fashions
11.2014 - 01.2015
Customer Service Cashier
Kmart
02.2013 - 03.2014
Home Caretaker
Family/Home
High School Diploma -
La Sierra High School
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