Kiana Glenn
Texas City,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Fast learner. Successfully working as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory Specialist
GHX Pharma Solutions
Tampa, FL
07.2022 - Current
- Performed regular cycle counts to ensure accuracy of inventory records.
- Implemented cost-saving strategies to reduce overhead expenses.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Created reports on inventory activity, shortages, overages.
- Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
- Monitored medication expiration dates and removed outdated items from shelves.
- Ensured compliance with federal laws governing narcotics storage, record keeping practices.
- Performed pharmacy inventory management, including ordering, receiving and stocking medications.
- Maintained a clean work environment that meets safety guidelines set by regulatory agencies.
Customer Service Representative
Alorica
Tampa, FL
01.2022 - 06.2022
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed policies and procedures related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained up-to-date knowledge of company products, services, pricing structures.
- Installed new versions of Windows OS on users' computers when needed.
- Implemented security measures like firewalls or antivirus solutions for protecting clients' data stored in their MS SQL Server databases.
Cybersecurity Specialist
CareFirst
Baltimore, MD
08.2020 - 01.2021
- Monitored network traffic for malicious activity, identified abnormal behavior, and responded accordingly.
- Conducted regular audits of IT systems to ensure compliance with corporate data security policies.
- Performed vulnerability scans using automated tools such as Nessus or QualysGuard to detect any weaknesses in the system that could be exploited by attackers.
- Reviewed system logs regularly for suspicious activities or anomalies that may indicate an attempted breach.
- Responded promptly to all reported security incidents by investigating them thoroughly and taking appropriate action where necessary.
Customer Service Representative
Walmart
Galveston, TX
01.2018 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
AIM COLLEGE PREP
GALVESTON12-2020
Skills
- Vendor Management
- Inventory Control
- Loss Prevention
- Inventory Reconciliation
- Customer Service
- Auditing
- Follow-up calls
- Product understanding
- Email and Telephone Etiquette
- CRM Software
- Sales proficiency
- Sales Techniques
- Mathematics proficiency
- Technical skills
- Years of microsoft experience
Certification
- ATTENDED TENABLE NESSUS SCANNING AND ANALYSIS CLASS
- COMPTIA A+ CERTIFICATE 2023
Timeline
Inventory Specialist
GHX Pharma Solutions
07.2022 - Current
Customer Service Representative
Alorica
01.2022 - 06.2022
Cybersecurity Specialist
CareFirst
08.2020 - 01.2021
Customer Service Representative
Walmart
01.2018 - 08.2020
High School Diploma -
AIM COLLEGE PREP
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