Summary
Overview
Work History
Education
Skills
Timeline
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KIANA GOLDEN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Catering and Events Manager

GoldenBerries/Catering Entrepreneur
02.2017 - 07.2024
  • Developed and managed reward programs to enhance customer engagement and sales opportunities
  • Strengthened relationships with vendors, sponsors, and partners to improve supply chain efficiency and elevate event quality
  • Directed crisis response through protocol implementation and ongoing training programs
  • Developed and maintained a robust professional network with Dianne Hendricks, increasing business partnerships and expanding the client base
  • Managed bi-weekly end-to-end payroll processing via Square for a diverse workforce, ensuring accurate and timely disbursement of salaries, deductions, and benefits
  • Demonstrated skill in prioritizing tasks and managing time effectively to deliver projects on or ahead of schedule
  • Social media management, marketing and networking (ie Facebook)
  • Oversee expenditures and identify trends in spending
  • Make forecasts for future budget needs
  • Coordinate with clients to guarantee terms of contracts are fulfilled in compliance with the terms and regulations.

Data Entry Specialist

Data Dimensions
07.2023 - 02.2024
  • Served as a subject matter expert to enhance team efficiency and insights in training and day to day workload
  • Worked on quality systems, such as Microsoft Office (Word, Excel, PowerPoint) Teams and billings and invoice organizations collaboratively
  • Entered and managed confidential data in Citrix database systems with precision and compliance to data entry protocols.

Guest Services/Customer Service

Hotel Goodwin
08.2022 - 01.2024
  • Managed OPERA and Open Table software systems for documentation, reservation and scheduling
  • Promptly answer calls, direct and distributed correspondence appropriately, input messages into the system
  • Retrieve mail and small packages for customers as requested
  • Coordinate events, ensuring seamless operations and guest satisfaction for VIPs and staff members
  • Formatted information for internal and external communication including memos, emails, presentations, and reports
  • Close guest accounts at the time of check out and ascertain guest satisfaction
  • Verify credit cards for authorization using electronic payments methods
  • Post charges to guests’ room and account in the system
  • Handle cash using basic arithmetic
  • Respond to guest compliant, listen and extend assistance to resolve issue such as price conflicts, room availability, and accommodations
  • Plan resolution steps using judgement and discretion
  • Printing reports for groups before, during and after event following up on inquiries
  • Arranged travel and accommodation arrangements upon guests’ request arrival
  • Acts as liaison between Sales/Catering, Accounting, Housekeeping and Management.

Data Entry Specialist

Data Dimensions
02.2016 - 02.2020
  • Served as a subject matter expert to enhance team efficiency and insights in training and day to day workload
  • Worked on quality systems, such as Microsoft Office (Word, Excel, PowerPoint), Google Suites and Teams for billings and invoice organizations collaboratively
  • Entered and managed confidential data in Citrix database systems with precision and compliance to data entry protocols.

Customer Service Representative

Protocol
10.2017 - 09.2019
  • Maintained positive interactions in a fast-paced environment, consistently meeting or exceeding benchmarks
  • Successfully supported over 80 customers daily through email, phone, and live chat channels
  • Ensured customer satisfaction by promptly addressing inquiries and resolving complaints through effective communication and problem-solving skills.

Line Cook

Merrill and Houston’s Steak Joint
04.2015 - 05.2017
  • Ensured compliance with food sanitation regulations through proper food handling and storage practices using gloves and food labeling
  • Handled inventory management for both AM and PM shifts with food menu items list, tracking counts for restaurant and events
  • Oversaw food service preparations for corporate and private events
  • Provided input on ordering quantities to catering director based on inventory counts and party size
  • Maintained timely and accurate communication flow with kitchen staff through staff bulletin, phone call or text
  • Prepared ingredients for daily specials following head chef’s recipes
  • Optimized food preparation processes by applying efficient cooking techniques and collaborating with PM kitchen staff.

Education

BA - Business Administration/Management

Western Governors University

Associate of Applied Science - Culinary Arts

Blackhawk Technical College

Skills

  • Venue Selection
  • Food presentation
  • Menu development
  • Social Media Management
  • Transportation and logistics coordination
  • Team leadership and supervision

Timeline

Data Entry Specialist

Data Dimensions
07.2023 - 02.2024

Guest Services/Customer Service

Hotel Goodwin
08.2022 - 01.2024

Customer Service Representative

Protocol
10.2017 - 09.2019

Catering and Events Manager

GoldenBerries/Catering Entrepreneur
02.2017 - 07.2024

Data Entry Specialist

Data Dimensions
02.2016 - 02.2020

Line Cook

Merrill and Houston’s Steak Joint
04.2015 - 05.2017

BA - Business Administration/Management

Western Governors University

Associate of Applied Science - Culinary Arts

Blackhawk Technical College

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KIANA GOLDEN