Kiana Goodman
Columbia,SC
Summary
Accomplished General Manager with a proven track record at Moving On Now LLC Dba Liberty Tax Service, enhancing operational efficiency and profitability. Expert in leadership and operations management, demonstrated through strategic policy formulation and fostering client relationships. Skilled in P&L management and team building, achieving high employee satisfaction and performance metrics. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Moving On Now LLC Dba Liberty Tax Service
09.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Operations Manager
Goodman Express LLC
11.2011 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Professional Tax Preparer
Moving On Now LLC
09.2012 - 09.2013
- Served as a trusted advisor for small business owners, guiding them on various aspects of taxation including payroll taxes, sales taxes, and quarterly payments.
- Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
- Provided year-round support on tax planning and strategy to help clients optimize their financial decisions.
- Assisted clients in resolving IRS notices and audits by providing expert advice and timely communication.
- Expanded business clientele through positive word-of-mouth referrals from satisfied customers.
- Successfully resolved client disputes with the IRS by providing detailed documentation, negotiating on their behalf, and ensuring a fair resolution.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.
- Streamlined the tax filing process for clients by utilizing advanced tax software and ensuring accurate data entry.
- Handled complex multi-state tax filings for individuals and businesses to achieve maximum savings on state taxes.
Education
No Degree - Business Management
College of The Sequoias
Visalia, CAHigh School Diploma -
Tulare Union High School
Tulare, CA06.2001
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Administrative Skills
- P&L Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
Certification
- Certified Tax Professional, Liberty Tax Service - Present
- Certified Bookkeeping and Payroll, Liberty Tax Service - Present
Timeline
General Manager
Moving On Now LLC Dba Liberty Tax Service
09.2013 - Current
Professional Tax Preparer
Moving On Now LLC
09.2012 - 09.2013
Operations Manager
Goodman Express LLC
11.2011 - 09.2023
No Degree - Business Management
College of The Sequoias
High School Diploma -
Tulare Union High School
- Certified Tax Professional, Liberty Tax Service - Present
- Certified Bookkeeping and Payroll, Liberty Tax Service - Present
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