Kiana Harris
Thornton,CO
Summary
Proactive, customer-oriented professional with the objective to attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. With my 6+ years experience in customer service, and 2 years in the insurance industry, it is an accomplishment that I continue to learn and grow in the field.
Overview
9
9
years of professional experience
Work History
Complex Liability Adjuster (Seasonal)
Hagerty Insurance (Remote)
05.2024 - 12.2024
- Reviewed policy documents and endorsements, determining appropriate coverage levels for each claim scenario presented.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
SENIOR AUTO CLAIMS ADJUSTER
United States Automobile Association
04.2020 - 05.2024
- Successfully managed a high volume caseload, reviewing and settling complex auto claims efficiently
- Demonstrated expertise in conducting thorough investigations to determine liability and accurately assessing damages
- Collaborated with attorneys, appraisers, and medical professionals to resolve claims and negotiate settlements
- Utilized strong negotiation skills to achieve cost-effective and fair claim resolutions while providing exceptional customer service
COLLECTIONS SPECIALIST
First Source Advantage
06.2019 - 03.2020
- Managed a large portfolio of overdue accounts to successfully recover outstanding payments
- Utilized strong negotiation skills to establish payment plans with delinquent customers
- Implemented effective strategies to reduce the overall delinquency rate by 20%
- Conducted thorough investigations and resolved customer disputes to ensure timely payment reconciliation
CASHIER MANAGER
Walmart
08.2015 - 06.2019
- Managed a team of cashiers in a busy retail store, overseeing cash handling and customer transactions
- Implemented strategies to improve efficiency, reduce errors, and increase customer satisfaction
- Trained new cashiers on cash handling procedures, conflict resolution, and exceptional customer service
- Assisted with inventory management, scheduling, and resolving any escalated customer complaints or issues
Education
HIGH SCHOOL DIPLOMA -
Tucker High School
Tucker, GA05.2015
Skills
- Claims processing
- Negotiation skills
- Analytical thinking
- Communication skills
- Problem-solving
- CCC Estimating
- Time management
- Customer service
- Attention to detail
- Insurance knowledge
References
- Rebekah Maher, Manager of Claims Operations at USAA, Colorado Springs, CO, (704)490-9358
- Brianna Penn, Team Lead at Convergent Contact Services, Dunwoody, GA, (804)638-7137
- Dominque Rosario, Team Lead at First Source Advantage, Colorado Springs, CO, (719)434-0921
Personal Information
Nationality: American
Timeline
Complex Liability Adjuster (Seasonal)
Hagerty Insurance (Remote)
05.2024 - 12.2024
SENIOR AUTO CLAIMS ADJUSTER
United States Automobile Association
04.2020 - 05.2024
COLLECTIONS SPECIALIST
First Source Advantage
06.2019 - 03.2020
CASHIER MANAGER
Walmart
08.2015 - 06.2019
HIGH SCHOOL DIPLOMA -
Tucker High School
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