Kiana Hedgepeth
Bronx,NY
Summary
Dynamic professional with extensive experience at NYU Langone Health, specializing in patient scheduling optimization and communication enhancement. Recognized for exceptional attention to detail and a strong customer-focused approach, effectively resolving conflicts and prioritizing tasks to ensure seamless operations. Proficient in administrative software, committed to delivering outstanding service and improving patient experiences.
Overview
11
11
years of professional experience
Work History
Intake Scheduler / Secretary
NYU Langone Health
New York, NY
06.2023 - Current
- Responsible for greeting patients and performing intake functions, including registration, forms collection, updating information, and co-payment collection.
- Facilitated positive patient experiences through effective communication across diverse channels.
- Ensured timely treatment information availability by updating and retrieving patient records.
- Verified insurance details and collected necessary information for scheduling and billing.
- Communicated with internal and external providers to schedule patients efficiently.
- Reviews all assigned in-basket messages and patient emails before routing them to the appropriate provider, which includes staff messages, appointment notifications, etc.
- Answered phone inquiries professionally while maintaining a patient-friendly approach.
- Addressed patient inquiries and redirected them to appropriate contacts as necessary.
- Releases medical records in accordance with HIPAA and FGP ROI procedures. Documents disclose in Epic and fulfill requests within a 10-day timeframe.
- Prioritized assignments to ensure timely completion amid changing workloads and tight deadlines.
Patient Care Coordinator
Modern MD, New York
New York, NY
01.2022 - 11.2022
- Ensured safety for patients, staff, and visitors while facilitating efficient patient flow.
- Coordinated intake process with referral sources, patients, and internal teams.
- Processed fees and services accurately for new admissions and therapy changes.
- Relayed referrals and patient information to relevant departments effectively.
- Managed phone inquiries and directed calls to appropriate staff members.
- Scheduled appointments to improve patient experience.
- Executed registration and data entry tasks thoroughly.
- Collected outstanding balances, copays, deductibles, and coinsurance diligently.
Transportation Coordinator
Mount Sinai, New York
New York, NY
11.2020 - 12.2021
- Answered incoming calls at the Communication Center, ensuring efficient call handling.
- Acquired pre-transport insurance authorizations to facilitate smooth operations.
- Gathered all necessary transport documentation and information promptly.
- Alerted on-duty supervisor for early morning call arrangements efficiently.
- Liaised with clients to maintain strong customer relations.
- Performed routine clerical tasks to support daily operations.
- Assessed medical necessity and patient care level, coordinating billing information.
Administrative Assistant
Robert Half
, NY
11.2016 - 02.2019
- Managed administrative requests and queries from senior managers efficiently.
- Scheduled appointments using administrative software to optimize time management.
- Planned meetings, capturing detailed minutes for accurate records.
- Answered and directed phone calls, ensuring prompt communication.
- Processed forms and maintained files systematically for easy retrieval.
- Executed filing tasks and completed forms accurately and timely.
- Typed documents with precision, adhering to high-quality standards.
- Organized files effectively to enhance overall efficiency in retrieval.
Receptionist
Atrium Center, Bronx
Bronx, NY
01.2015 - 06.2016
- Delivered customer service and acted as liaison for clients.
- Answered phone inquiries, directed calls, and provided requested information efficiently.
- Performed clerical tasks including memos, file maintenance, and document organization.
- Prepared meeting and training rooms to ensure readiness.
- Completed patient check-in forms accurately and promptly.
- Managed systematic scheduling of patient appointments to optimize workflow.
- Maintained schedules as required to support operations.
Education
Sociology
Buffalo State College
Buffalo, NY05.2018
High School Diploma -
New Visions Advanced Math & Science
Bronx06.2017
Skills
- Written and verbal communication
- Attention to detail
- Professionalism
- Customer focus
- Conflict resolution
- Positive attitude
- Prioritization and multitasking
References
References available upon request.
Timeline
Intake Scheduler / Secretary
NYU Langone Health
06.2023 - Current
Patient Care Coordinator
Modern MD, New York
01.2022 - 11.2022
Transportation Coordinator
Mount Sinai, New York
11.2020 - 12.2021
Administrative Assistant
Robert Half
11.2016 - 02.2019
Receptionist
Atrium Center, Bronx
01.2015 - 06.2016
Sociology
Buffalo State College
High School Diploma -
New Visions Advanced Math & Science
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