Kiana Hickey
Clarksville,TN
Summary
To seek and maintain full time position that offers professional challenges utilizing interpersonal and problem solving skills. Organized and detail orientated with strong time management and social skills. Motivated to help children learn, develop and flourish. Caring and compassionate towards others.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
AtHomeHealthCare
12.2023 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Waitress Trainer
Yamato Japanese Steakhouse & Sushi Bar
01.2021 - 08.2022
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Work Study Student
Northwest High School
01.2021 - 03.2021
- Assisted teacher in classroom management.
- Help students achieve goals.
- Assist in classroom objectives.
- Provide support for a positive learning environment.
- Implemented engaging classroom activity's.
- Provided constructive feedback to student assignments.
Volunteer
Veterans Home
04.2019 - 04.2019
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Crew
The Food Initiative
06.2018 - 06.2018
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Theater Education
Middle Tennessee State University
Murfreesboro, TN05.2024
No Degree - Elementary Education
Nashville State Community College
Nashville, TN05.2022
High School Diploma -
Northwest High School
Clarksville, TN05.2020
Skills
- Care Plan Implementation
- Problem-Solving
- Organization and Time Management
- Recordkeeping
- Team building
- Flexible and Adaptable
- Student Supervision
- Classroom Support
Timeline
Personal Care Assistant
AtHomeHealthCare
12.2023 - Current
Waitress Trainer
Yamato Japanese Steakhouse & Sushi Bar
01.2021 - 08.2022
Work Study Student
Northwest High School
01.2021 - 03.2021
Volunteer
Veterans Home
04.2019 - 04.2019
Crew
The Food Initiative
06.2018 - 06.2018
No Degree - Theater Education
Middle Tennessee State University
No Degree - Elementary Education
Nashville State Community College
High School Diploma -
Northwest High School