Kiana Hickman
Nacogdoches
Summary
Adept at managing high-stress situations and enhancing customer satisfaction, demonstrated during my tenure at Etech Global Services Inc. Skilled in effective communication and technology intelligence, I consistently exceeded performance metrics, showcasing my ability to adapt and excel in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Food Service Worker
SUBWAY®Restaurants
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Utilized advanced navigation tools to ensure timely deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Delivery Driver
DoorDash
09.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Utilized advanced navigation tools to ensure timely deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Customer Service Representative
Etech Global Services Inc
01.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Achieved top QA scores following critical guidance on call handling procedures.
Cashier
Chartwells Schools Dining Services
08.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma - Gender Studies
Nacogdoches High School
Nacogdoches, TX06.2013
Skills
Effective communication
Telephone etiquette
Typing
Telecommunications
Active listening
Adaptability
Computer literacy
Technology intelligence
Ability to handle pressure
Speed and efficiency
Emotional stability
Empathy
Organizational ability
Team player
Food safety
Multitasking
Detail oriented
Time management
Math skills
Conflict resolution
Patience
Food preparation
Timeline
Delivery Driver
DoorDash
09.2022 - Current
Customer Service Representative
Etech Global Services Inc
01.2022 - 05.2022
Cashier
Chartwells Schools Dining Services
08.2021 - 01.2022
Food Service Worker
SUBWAY®Restaurants
High School Diploma - Gender Studies
Nacogdoches High School
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