Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Jones

Memphis,TN

Summary

Dedicated and energetic customer service professional with over 4 years of experience across retail, hospitality, and federal service environments. Proven ability to thrive in fast paced, high pressure settings while delivering exceptional service and exceeding performance goals. I have Strong communication, multitasking, and problem solving skills with a passion for helping customers and contributing to team success.

Overview

7
7
years of professional experience

Work History

PSE Processing Clerk

Postal Service
03.2021 - 03.2025
  • Ensured mail was accurately distributed by destination and delivery route under tight deadlines.
  • Operated mail sorting machines, barcode scanners, and other postal equipment in compliance with USPS procedures
  • Maintained high standards of accuracy, attention to detail, and confidentiality
  • Kept detailed records of mail movement and reported discrepancies or damage in mail flow
  • Verified addresses, postage, and package weight, redirecting mail when necessary to ensure delivery accuracy

Sales Associate

Pandora
09.2018 - 03.2021


  • Assisted customers with product selection, gift ideas, and jewelry care, leading to high customer satisfaction and return visits
  • Ensured accurate cash handling and efficient POS transactions
  • Maintained merchandise displays and contributed to visual merchandise
  • Assisted with inventory counts, stock replenishment, and organization of backroom merchandise.
  • Demonstrated knowledge of Pandora's charms, rings, bracelets, and seasonal collections to educate our customers.

Education

Ridgeway High School
Memphis, TN

Skills

  • Workload management
  • Time management
  • Customer relations
  • Data entry
  • Sales
  • Critical thinking
  • Multitasking

Timeline

PSE Processing Clerk

Postal Service
03.2021 - 03.2025

Sales Associate

Pandora
09.2018 - 03.2021

Ridgeway High School

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