KIANA JOSEPH
Irvington,NJ
Summary
Dedicated Direct Care Worker with proven expertise in phlebotomy and vital signs monitoring, ensuring excellence in healthcare operations. Demonstrates strong skills in assisting with daily patient care while prioritizing client safety and comfort through vigilant monitoring. Achievements include enhancing patient satisfaction and streamlining care processes.
Overview
15
15
years of professional experience
Work History
Patient Care Associate
Planned Parenthood of Greater New York
New York, NY
03.2019 - Current
- Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information.
- Documents competently in the electronic medical record using the correct PPGNY templates and forms.
- Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations.
- Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
- Assess flow of patients through health center to minimize patient wait times.
- Accurately documenting in EHR / EPIC and completing CVR data as appropriate for all medical and counseling services provided.
- Ensures access to interpreter services for patients with communication barriers.
- Provides health education and care related to sexual and reproductive healthcare , provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit.
- Performs in house laboratory tests as ordered, performs successful blood draws while minimizing the risk of injury or infection to our patients, completes laboratory requisitions, packages labs for transport according to PPGNY lab procedures, and Runs Daily lab Controls.
- Performs clinic opening and closing duties, clinic and equipment cleaning, and restocking daily supplies.
- Reports facility and equipment issues, as indicated Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and take infection control precautions
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Attends monthly didactics and incorporates information into daily care provision.
- Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH.
- Participates in annual competency checks and training for all new services, tests, and skills as assigned.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan with written authorization.
Health Care Assistant 3
Upper Hudson Plan Parenthood
Albany, NY
05.2017 - 03.2019
- Schedule appointments
- Accurately verify patients insurance prior to their office visit.
- Check patients in/out, collect co-pays, payment for visits.
- Provide excellent customer service and phone communication
- Enroll patients in insurance programs subject to qualification.
- Maintains patient charts and records in accordance with clinic standards and guidelines, assuring confidentiality of all records, filing, faxing, copying, etc.
- Distributes contraceptive supplies and maintains appropriate records
- Maintaining cleanliness and order in client services area, patient waiting areas, or other areas deemed appropriate for staff and client comfort.
- Participates in quality assurance activities and continuous quality improvement activities as assigned
commitment to participate in UHPP's Risk and Quality initiatives - Ensure the good working condition of office equipment
- Reports any safety or maintenance concerns identified in the waiting areas and/or entrances into health centers to the Health Center Manager.
- Changed linens in rooms, keeping all rooms fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Performs in house laboratory tests as ordered, performs successful blood draws .
- Performed assigned duties as needed.
Customer Service / Data Entry Representative
Davis Vision Call Center
Latham, NY
04.2016 - 03.2017
- Responsible for providing exceptional customer service, while answering incoming member and provider telephone inquiries in a manner that is always respectful and courteous,
- Proficient use of systems to respond to customer inquiries and requests adhering to defined customer service standards
- Ability to identify and satisfy unique eligibility circumstances
- Act as a liaison coordinating efforts between member, provider, client representatives, and the manufacturing facilities
- Flexibility in work schedule as business needs require
- Ability to identify and perform requirements relative to specialty services and/or order entry
- Achieve and maintain individual Key Performance Indicators (KPI) at acceptable departmental levels while supporting organizational performance measures
- Perform in adherence to HVHC core values including but not limited to privacy, confidentiality, and proprietary company policies and procedures
- Participate in any/ all training and educational activities necessary to fulfill departmental goals
- Responsibility for reviewing educational notifications and remaining current on procedural changes
- Improved customer service by promptly addressing inquiries and resolving issues related to entered data.
- Completed data entry tasks with accuracy and efficiency for contacts and eye glasses
Retail Sales Associate
Stewart's
Troy, NY
07.2014 - 05.2016
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed efficient cash register operations, balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared fresh coffee and food on the go items
- Participated in daily store audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Guest Services
Target
Latham, NY
08.2012 - 07.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Restocked and organized merchandise in front lanes.
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Delivered services to customer locations within specific timeframes.
Enumerator
U.S Census Bureau
Brooklyn, NY
05.2010 - 08.2010
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more then the required goal community households per day.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
Education
GED -
Capital District Educational Opportunity Center
Troy, NY01.2016
Skills
- Compassionate Patient Care
- Quality Control Procedures
- Electronic Documentation Proficiency
- Specimen Acquisition
- Clinical Terminology Proficiency
- Healthcare operations
- Practical Phlebotomy Experience
- Vital signs monitoring
- Proficient in EPIC & ECW
- HIPAA compliance
Work authorization
Work Permit: Authorized to work in the US for any employer
Pronouns
She, Her, Hers
References
References available upon request.
Timeline
Patient Care Associate
Planned Parenthood of Greater New York
03.2019 - Current
Health Care Assistant 3
Upper Hudson Plan Parenthood
05.2017 - 03.2019
Customer Service / Data Entry Representative
Davis Vision Call Center
04.2016 - 03.2017
Retail Sales Associate
Stewart's
07.2014 - 05.2016
Guest Services
Target
08.2012 - 07.2014
Enumerator
U.S Census Bureau
05.2010 - 08.2010
GED -
Capital District Educational Opportunity Center