Kiana Lewis
Houston
Summary
Dynamic professional with a proven track record at Texas City Eye Consultants, adept in HIPAA compliance and insurance verification. Excelled in enhancing patient satisfaction through effective communication and meticulous scheduling. Demonstrates adaptability and a knack for medical billing, alongside a commitment to improving operational efficiency. Skilled in Microsoft Office and fostering team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Family Vision Center
06.2025 - Current
- Assisted with patient scheduling and appointment confirmations to support smooth office operations. Responded to patient inquiries and resolved issues in a timely manner to enhance customer service. Managed office communications through phone calls and emails to create a friendly atmosphere. Maintained patient records accurately while upholding confidentiality in line with HIPAA regulations. Welcomed guests at the front desk and facilitated check-in through friendly interactions. Coordinated and confirmed appointments and meetings effectively.
Front Desk Medical Receptionist
Texas City Eye Consultants
06.2022 - 06.2025
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Checked patient insurance, demographic, and health history to keep information current.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Optician
National Vision Inc.
09.2021 - 05.2022
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Supervisor
Cedar Fair
08.2018 - 07.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Generated reports detailing findings and recommendations.
Education
High School Diploma -
La Marque Highschool
La Marque, TX06-2020
Skills
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Medical billing and coding
- Referral Verification
- Optometrist technician
- Insurance Authorizations
- Adaptability and Flexibility
- Patient Scheduling
- Call handling
Certification
- CPR and AED Training - 03/28/2023
Timeline
Front Desk Receptionist
Family Vision Center
06.2025 - Current
Front Desk Medical Receptionist
Texas City Eye Consultants
06.2022 - 06.2025
Optician
National Vision Inc.
09.2021 - 05.2022
Supervisor
Cedar Fair
08.2018 - 07.2021
High School Diploma -
La Marque Highschool