Kiana Lowery
Atlanta,GA
Summary
Experienced with customer service and administrative tasks. Utilizes communication and problem-solving skills to address inquiries effectively. Track record of maintaining positive client relationships and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
11.2024 - Current
- Enhanced submission quality by meticulously reviewing and proofreading documents before submission.
- Conducted thorough research on relevant regulations, ensuring all submissions adhered to required guidelines and standards.
- Improved client satisfaction by promptly addressing inquiries and providing status updates on submissions.
- Assisted in the development of internal guidelines and procedures for submission processes, enhancing overall effectiveness.
Business Account Manager
Verizon
01.2019 - 10.2024
- Engage with clients to identify needs, driving measurable sales growth and customer satisfaction
- Collaborate with team to develop strategic sales approaches, consistently achieving revenue targets
- Analyze market trends to identify opportunities, enhancing product offerings and boosting sales
- Support clients with product information, resolving issues promptly to maintain high retention rates
- Ensure client satisfaction by providing detailed product support, improving retention
Manager
Qdoba
03.2017 - 03.2019
- Led a team of 15 employees, improving customer satisfaction and increasing sales by 12%
- Implemented training programs, reducing staff turnover by 8% and enhancing team efficiency
- Managed inventory and supply chain, ensuring 98% product availability and minimizing waste
- Resolved customer complaints promptly, boosting repeat business and positive reviews
- Streamlined operations, achieving a 10% reduction in operational costs
Front Receptionist
24 hour fitness
11.2015 - 11.2016
- Greeted and assisted clients, ensuring prompt service and enhancing customer satisfaction
- Managed appointment scheduling, maintaining an organized and efficient front desk
- Handled inquiries and resolved issues, improving client relations and service quality
- Utilized software to streamline check-in processes, reducing wait times
- Contributed to a 15% increase in daily client handling capacity through effective teamwork
Education
Business Administration -
Cuny Borough of Manhattan Community College
08.2014
Skills
- Problem Solving
- Communication
- Leadership
- Time Management
- Customer Satisfaction
Timeline
Contact Representative
Internal Revenue Service, IRS
11.2024 - Current
Business Account Manager
Verizon
01.2019 - 10.2024
Manager
Qdoba
03.2017 - 03.2019
Front Receptionist
24 hour fitness
11.2015 - 11.2016
Business Administration -
Cuny Borough of Manhattan Community College
Similar Profiles
Mistie GonzalesMistie Gonzales
Tax Examiner/Data Transcriber at Internal Revenue Service, IRSTax Examiner/Data Transcriber at Internal Revenue Service, IRS
Shameeka BrownShameeka Brown
Senior Tax Analyst at Internal Revenue Service, IRSSenior Tax Analyst at Internal Revenue Service, IRS
Carole T DavisCarole T Davis
Secretary at Internal Revenue Service, IRSSecretary at Internal Revenue Service, IRS
Jannai CheeksJannai Cheeks
Contact Representative at Internal Revenue Service (IRS)Contact Representative at Internal Revenue Service (IRS)
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc