Kiana Maciel
Los Angeles,CA
Summary
Adept at enhancing customer satisfaction and engagement, I leveraged empathy and data verification skills at Alden Terrace Convalescent Hospital to improve patient care quality. My background in survey administration and client interaction, coupled with a proven track record in confidentiality and organization, positions me as a valuable asset to any team, achieving a notable increase in service efficiency.
Overview
10
10
years of professional experience
Work History
Survey Interviewer
VRI Interviewing
03.2024 - 06.2024
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
Guest Greeter
Westgate Resorts
02.2024 - 04.2024
- Assisted with special events coordination, ensuring seamless execution of setup and registration processes.
- Facilitated a welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Contributed to increased return visits from satisfied customers by consistently delivering exceptional service.
Picker Packer
ShipMonk
08.2023 - 01.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Research Associate
Precision Opinion
02.2023 - 04.2023
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Set up equipment, organized inventory and maintained facilities.
- Provided technical guidance on experimental design and data interpretation issues for team members as needed.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Picking Packer
Spreadshirt
03.2023 - 03.2023
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Machine Operator Assembler
Wetmore Tool and Engineering
05.2018 - 05.2019
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Packing, Shipping, and Receiving Assembler
Torn & Glasser
06.2018 - 04.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Babysitter
Private Home
03.2017 - 12.2018
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
CNA
Alden Terrace Convalescent Hospital
12.2015 - 05.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
CNA
Serrano North Convalescent Hospital
06.2015 - 12.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Santa Monica Nursing Home
12.2014 - 05.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
Education
No Degree - Certified Nursing Assistant
Advanced Career Institute
Los Angeles, CA11-2014
High School Diploma -
Thomas Riley High School
Los Angeles, CA06-2011
Skills
- Empathy and rapport building
- Organization
- Data collection
- Interview techniques
- Assertiveness
- Cross-cultural sensitivity
- Survey administration
- Questionnaire design
- Confidentiality
- Customer service and assistance
- Inbound and outbound calls
- Data entry
- Client interaction
- Client engagement
- Telephone etiquette
- Confidence building
- Data verification
- Scheduling participants
- Customer service
- Problem-solving
Timeline
Survey Interviewer
VRI Interviewing
03.2024 - 06.2024
Guest Greeter
Westgate Resorts
02.2024 - 04.2024
Picker Packer
ShipMonk
08.2023 - 01.2024
Picking Packer
Spreadshirt
03.2023 - 03.2023
Research Associate
Precision Opinion
02.2023 - 04.2023
Packing, Shipping, and Receiving Assembler
Torn & Glasser
06.2018 - 04.2019
Machine Operator Assembler
Wetmore Tool and Engineering
05.2018 - 05.2019
Babysitter
Private Home
03.2017 - 12.2018
CNA
Alden Terrace Convalescent Hospital
12.2015 - 05.2016
CNA
Serrano North Convalescent Hospital
06.2015 - 12.2015
CNA
Santa Monica Nursing Home
12.2014 - 05.2015
No Degree - Certified Nursing Assistant
Advanced Career Institute
High School Diploma -
Thomas Riley High School
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