Kiana Maldonado
Pasadena,CA
Summary
Seasoned Executive Assistant with a proven track record at Moon+Heart, adept in office administration and logistics management. Excelled in coordinating high-profile events and managing complex schedules, demonstrating exceptional organizational skills and a commitment to confidentiality. Enhanced customer service standards across various roles, significantly contributing to operational excellence and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant
Moon+Heart
05.2023 - 01.2025
- Comprehensive Administrative Support: Provided high-level administrative assistance to the executive team, including reality TV personalities, ensuring seamless daily operations.
- Complex Calendar Management: Coordinated and maintained intricate schedules, organized meetings, and travel plans.
- Event Coordination: Assisted in planning and executing product launches, media appearances, and special events, ensuring all logistical details were meticulously handled.
- Confidential Information Handling: Managed sensitive information with the utmost integrity.
- Office Management: Oversaw daily office functions, including supply management, and document preparation.
Server
Bestia Restaurant
07.2020 - 02.2023
- Delivered exceptional customer service in a high-volume, fine-dining environment, ensuring guest satisfaction and building repeat clientele.
- Guided guests through the menu, providing detailed descriptions and recommendations of seasonal dishes, beverages, and wine pairings.
- Maintained a thorough understanding of the restaurant’s offerings, including ingredient sourcing, preparation methods, and dietary accommodations.
Server
République Restaurant
01.2017 - 12.2019
- Provided personalized, high-end service in a dynamic, fine-dining atmosphere.
- Guided guest through an ever-evolving menu, sharing insights on seasonal dishes, chef specials, and wine pairings to elevate their culinary journey.
- Consistently upsold premium menu items, contributing to revenue growth while aligning with guest preferences.
- Upheld République’s standards of excellence by ensuring pristine table settings and adherence to health and safety protocols.
Server / Cocktail Server
The Hollywood Roosevelt Hotel
03.2015 - 11.2017
- Served guests in a luxury hotel environment, maintaining the highest standards of hospitality and ensuring memorable experiences for local patrons and international visitors.
- Delivered high-level service as a cocktail server in the hotel’s main lobby, providing expertly crafted drinks and tailored recommendations to guests.
- Assisted in bartending for special events, showcasing mixology skills and ensuring smooth, efficient bar operations.
- Supported banquet events by setting up, serving, and breaking down, maintaining the hotel’s high standards of service and presentation.
Education
Associate of Arts - Human Resources Management
Pasadena City College
PasadenaSkills
- Accounting
- Filing and data archiving
- Office administration
- Customer service
- Logistics and schedule management
- Social media
Certification
The American Institute of Professional Bookkeepers
Mastering Correction of Accounting Errors
Timeline
Executive Assistant
Moon+Heart
05.2023 - 01.2025
Server
Bestia Restaurant
07.2020 - 02.2023
Server
République Restaurant
01.2017 - 12.2019
Server / Cocktail Server
The Hollywood Roosevelt Hotel
03.2015 - 11.2017
Associate of Arts - Human Resources Management
Pasadena City College
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