Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Massey

Fort Worth,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience

Work History

ADHD/ASD Group Organizer

Neurodivergent Support Group
Fort Worth, TX
06.2023 - Current
  • Built and maintained strong relationships with community members by successfully hosting events in comfortable and safe settings.
  • Worked closely with ADHD and Autistic individuals by providing physical and emotional support.
  • Encouraged participation and provided focus and guidance for discussions within group.
  • Encouraged members to get involved in new hobbies and activities to improve mental health.
  • Conducted focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.

Smart Home Contractor

Bandera Networks
Dallas, TX
03.2023 - 06.2023
  • Trained customers in newly implemented and emerging technology to enhance home productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Data Analyst Trainee

New Apprenticeship
Dallas, OR
03.2022 - 09.2022
  • Shared insights with clients regarding drivers of success or areas of opportunity.
  • Gathered, organized, and analyzed data to write reports based on client needs.

Facilities Maintenance Technician

United States Navy
Port Hueneme, CA
06.2014 - 07.2021
  • Supported client service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with clients regarding needs and addressed concerns.

Education

Bachelor of Science - Data Science, Minor In Psychology

University of Maryland Global
Online
12.2026

Skills

  • Customer Service Experience
  • Friendly, Positive Attitude
  • Self-Directed & Dependable
  • Teamwork
  • Data Collection and Analysis
  • Tech Savvy
  • Passion for Working with People with ASD
  • Great with Children

Timeline

ADHD/ASD Group Organizer

Neurodivergent Support Group
06.2023 - Current

Smart Home Contractor

Bandera Networks
03.2023 - 06.2023

Data Analyst Trainee

New Apprenticeship
03.2022 - 09.2022

Facilities Maintenance Technician

United States Navy
06.2014 - 07.2021

Bachelor of Science - Data Science, Minor In Psychology

University of Maryland Global

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Kiana Massey