Kiana Mathews
Antioch,CA
Summary
As hiring professional, brings valuable experience in managing end-to-end recruitment processes. Known for strong focus on team collaboration and achieving impactful results. Reliable and adaptable, skilled in talent acquisition and employee engagement, with commitment to high standards and continuous improvement.
Overview
8
8
years of professional experience
Work History
Customer Care Administrator
PEM- San Francisco Housing Authority
12.2022 - Current
- · Lead and manage team operations, including work prioritization, performance evaluations, training, and personnel decisions. Recruiting and interviewing for current roles
- · Collaborate with executive management to develop call center strategies by assessing team performance and objectives.
- · Enhance call center efficiency by monitoring system performance and troubleshooting issues.
- · Evaluate team and individual performance regarding housing program inquiries, ensuring compliance with relevant policies.
- · Prepare and analyze call center performance reports, delivering insights on a weekly, monthly, quarterly, and annual basis.
- · Monitor team performance and provide targeted training and coaching to uphold high customer service standards.
- Managed department call volume of 500 calls per day and coordinated department schedules to maximize coverage during peak hours.
University Recruiting Coordinator
FACEBOOK
04.2021 - 04.2022
- Managed all candidate scheduling and logistics, this includes scheduling, hosting or coordinating candidates
- Coordinate travel & the candidate expenses process
- Serve as a consistent point of contact for hiring managers and candidates throughout the entire process
- Ensure that candidates have an exceptional interview experience
- Work with recruiting and people operations team to create an excellent candidate experience
- Provide weekly updates on assigned requisitions
- Coordinate all Pre-Boarding logistics including kicking off the background check, reference checks, as well as launching Pre-Boarding checklists within the ATS (Greenhouse and Workday)
- Ensure candidate information is properly updated in talent systems
- Support other recruiters as needed to ensure candidates are moved through the process timely
- Coordinate hiring manager roundtable sessions to debrief candidate
- Conducts recruiting events in the target area, which includes coordinating with faculty, alumni, and other university-related personnel
- Scheduled and conducted 25 interviews each week.
DLS Case Manager
AMAZON
04.2020 - 12.2020
- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
- Serve as a point of contact for assigned employees (150 - 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
- Critically assess and adjust the case management plan to an employee's changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Ensure compliance with standard work, federal/state regulations, and company policy
Spam Operations Agent
PINTEREST
04.2019 - 10.2019
- Managed Pinterest accounts to measure how spam detection systems are working
- Analyze data and information to identify business opportunities
- Communicate with Pinners via email about their concerns regarding spam on Pinterest
- Collaborate with the sales and engineering team to improve cost-effectiveness across all platforms, report any trends or anomalies noticed suggest ideas which can be implemented to catch Spam & abusive behavior
Recruiting Coordinator
INDEED.COM
11.2018 - 04.2019
- Scheduling high volume on-sites with candidates, hiring managers and interviewers including; pre-boarding experience, greets and exits, zoom set-ups, office tours, arranged travel and lodging for applicants as may be required, working with General Software candidates and recruiters
- Maintaining the Applicant Tracking System using programs including Avature, Greenhouse, Google Mail, managed offer letter preparations, facilitated background screening process, processed candidate expense reports, Liaison for all events for the RC team, managing birthday celebrations, arranging outside activities and happy hours
- Scheduled and conducted 25-50 interviews each week.
People Operations Coordinator
PANDORA MEDIA INC
03.2018 - 11.2018
- Provide coordination support for the People Operations team supporting 10 Recruiters in scheduling interviews for over 100 candidates with tech and non tech roles, posting jobs and coordinating logistics relating to the hiring process
- Heavy scheduling using ATS: Workday, One login, Jobvite and Outlook, scheduling all phone, onsite and technical interviews with Code bunk/Zoom, greet/walk-out, provide tours
- Booking all interview rooms and other logistic details, preparing offer letters, scheduled lunches, travel arrangements, reimbursements,
- Enhanced employee engagement by implementing innovative team building activities and recognition programs.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the company culture.
Summer Internship College Recruiter
PORT OF OAKLAND
03.2017 - 03.2018
- Created and managed all marketing materials for the Talent Selection organization (i.e
- Brochures, print advertisements, career fair booths, social media outlets -Twitter, Facebook, and LinkedIn
- Process employee changes in HRIS system Process employee changes in HRIS system, Prepared and posted job adverts on career websites, newspapers, and other media channels, Evaluated over 100 applicants, used specialized tools to prepare tests and assignments for candidates, selected 27 interns for an 8 week program
- Managed on-campus relationships with selected universities by collaboratively working with Corporate Communications to execute recruiting efforts
- Schedule and conduct interviews via phone calls, video calls, or person-to-person interview, provide hiring managers with information regarding candidates eligibility for job interview
- Seamlessly planned and executed both professional and social meetings for a range of clients
- Managed budgets of up to $30,000 for events with up to 500 attendees, multiple vendors, and other event contributors including entertainers, photographers, caterers, and AV technicians
- Implemented annual programming for 15 events with up to 150 attendees, including VIPs and elected officials, through project planning, outlining timeline, budget allocation, contract negotiations, creating marketing collateral, and event execution
Education
Bachelors of Art - Sociology, Communications
California State University East Bay
Hayward, CA06.2016
Skills
- Full- Cycle Recruiting
- HR Policy & Procedure Expertise
- Travel Coordination
- Call center experience
- Customer Relations
- Training and mentoring
- Email management
- Live chat support
- Escalation management
- Scheduling appointments
- Billing and Invoicing
- Social Media Marketing
- ATS: Microsoft Office Suite, Workday, One Login, Avature, People- Oriented Greenhouse, Jobvite, Slack, Zendesk, CRM, Landis, Citrix
Timeline
Customer Care Administrator
PEM- San Francisco Housing Authority
12.2022 - Current
University Recruiting Coordinator
FACEBOOK
04.2021 - 04.2022
DLS Case Manager
AMAZON
04.2020 - 12.2020
Spam Operations Agent
PINTEREST
04.2019 - 10.2019
Recruiting Coordinator
INDEED.COM
11.2018 - 04.2019
People Operations Coordinator
PANDORA MEDIA INC
03.2018 - 11.2018
Summer Internship College Recruiter
PORT OF OAKLAND
03.2017 - 03.2018
Bachelors of Art - Sociology, Communications
California State University East Bay
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