KIANA MATTHEWS
Visalia,CA
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals.
Overview
8
8
years of professional experience
Work History
Baker
Panera Bread
Visalia
09.2023 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Bartender
Tahoe Joe's Famous Steakhouse
Visalia, CA
04.2021 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Served high customer volumes during special events, nights, and weekends
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Served food and beverages promptly with focused attention to customer needs.
Team Lead
Chipotle
Visalia, CA
09.2018 - 04.2020
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Beauty Advisor
Ulta Beauty
Visalia, CA
11.2018 - 05.2019
- Upsold additional products and services to increase sales numbers
- Cultivated productive and positive relationships with customers built on loyalty and service
- Changed sales floor signs to show current pricing and support product promotions
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Department Manager
Walmart
Longview, TX
06.2016 - 09.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
- Assisted in development of trainees, providing instruction and support to optimize readiness.
Skills
- Customer-focused
- Cash Handling
- Team Leadership
- Efficient multitasking
- Communication skills
- Sales expertise
Timeline
Baker
Panera Bread
09.2023 - Current
Bartender
Tahoe Joe's Famous Steakhouse
04.2021 - 12.2023
Beauty Advisor
Ulta Beauty
11.2018 - 05.2019
Team Lead
Chipotle
09.2018 - 04.2020
Department Manager
Walmart
06.2016 - 09.2018
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