Kiana McClintick
Mental Health Assistant
Nashville,TN
Summary
Strong organizational and interpersonal skills with the ability to work as part of a diverse team of mental health professionals. Knowledge of the multicultural aspects of psychology and how cultural differences impact individuals and populations.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Victim's Advocate Intern
Legal Aid Society Of Middle TN And The Cumberlands
Nashville , TN
2017.05 - 2017.08
- Developed rapport with domestic violence and sexual assault clients and their families to create safe and trusting environment for care.
- Accompanied at least 5 clients to court per day to clarify processes and procedures and intervene in crises.
- Contributed to team by regularly providing detailed notes on status and progress of at least 45 cases.
Legal Intern
U.S. Attorney's Office Of District Of Maryland
Baltimore , MD
2019.05 - 2019.08
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Worked closely with team of attorneys to prosecute human traffickers and support child witnesses.
- Deposed witnesses of car accident in a medical insurance case.
Customer Service Representative
Kohl's
Smyrna , TN
2020.11 - 2021.01
- Provided primary customer support to internal and external customers in fast-paced environment.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Customer Service Specialist
Barnes & Noble College
Washington , D.C
2019.11 - 2020.07
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Resolved customer complaints in person and over phone with around 30 customers daily.
Education
Master of Arts - Clinical Psychology
Fisk University
Nashville, TN 2020.08 - Current
Bachelor of Arts - Gender And Sexuality Studies, English Literature
Fisk University
Nashville, TN 2014.08 - 2018.05
Skills
Compassionate | Efficient under pressure | Team player
Timeline
Customer Service Representative
Kohl's
2020.11 - 2021.01
Master of Arts - Clinical Psychology
Fisk University
2020.08 - Current
Customer Service Specialist
Barnes & Noble College
2019.11 - 2020.07
Legal Intern
U.S. Attorney's Office Of District Of Maryland
2019.05 - 2019.08
Victim's Advocate Intern
Legal Aid Society Of Middle TN And The Cumberlands
2017.05 - 2017.08
Bachelor of Arts - Gender And Sexuality Studies, English Literature
Fisk University
2014.08 - 2018.05
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