Kiana McFarlane
Self-employeed
Smyrna,GA
10
years of professional experience
Beauty professional prepared to bring high standard of expertise in makeup application and artistry. Known for delivering creative and tailored makeup solutions that align with client needs and event requirements. Focused on team collaboration and adaptability, ensuring seamless and efficient workflow. Reliable in executing innovative techniques and maintaining hygiene standards.
Work History
Makeup Artist
1 Year 11 Months- Applied corrective makeup techniques to enhance features and ensure polished, camera-ready results.
- Consulted clients to design makeup looks aligned with preferences, skin tone, and event requirements.
- Selected products based on skin type, complexion, and desired finish for consistent application.
- Sanitized brushes, palettes, and tools to maintain hygiene and client safety standards.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Conducted consultations to understand client's desired look.
Sales Associate
1 Year 4 Months- Delivered personalized client service using product knowledge to drive repeat visits and loyalty.
- Advised customers on styling options, merchandise features, and coordinated outfit selections.
- Executed sales floor merchandising to maintain brand presentation and support seasonal floor sets.
- Processed POS transactions accurately while handling returns, exchanges, and payment issues.
- Mentored new associates on clienteling, sales techniques, and service standards.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Prestige Beauty Advisor
1 Year- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recommended hair and beauty products tailored to individual customer needs, enhancing their shopping experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed extensive product knowledge and stayed current with beauty trends to provide informed recommendations.
- Educated customers on makeup application techniques and suggested optimal products to enhance their beauty routines.
- Unboxed new products and organized items on displays for easy customer access.
- Engaged customers in friendly conversation to create a welcoming atmosphere.
- Trained new staff in product knowledge and customer service protocols.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Delivered personalized beauty consultations to match guests with skincare, makeup, and fragrance solutions.
- Demonstrated prestige products to support informed purchase decisions and enhance guest satisfaction.
Shift Key Holder
3 Months- Monitored and restricted access to keys to maintain store security.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Kept store clean and organized to provide shoppers with a pleasant experience.
- Trained and mentored new employees.
- Received cash payments from customers, ensuring accurate counting and handling.
- Opened inventory boxes and restocked shelves.
- Monitored key access, ensuring only authorized personnel could enter secure areas.
- Counted cash drawers at the end of shifts, verifying totals against sales records.
- Improved customer service by projecting friendly and a knowledgeable attitude.
- Executed store opening and closing procedures [Number] days per week, ensuring accurate register counts, secure deposits, and organized paperwork.
- Executed all store opening and closing procedures, ensuring proper security and readiness.
Service Coordinator
1 Year 3 Months- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Boosted customer satisfaction ratings by motivating team members to enhance service quality and productivity.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated communication with clients and service providers to update on work progress.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Assisted service workers with challenging transactions to resolve issues and support customer satisfaction.
Customer Service Department Head
4 Years- Identified improvement opportunities and implemented solutions that enhanced customer satisfaction.
- Streamlined daily operations and introduced new procedures to maintain cleanliness and organization, ensuring a consistently positive shopping experience.
- Identified opportunities and found solutions for continuous improvement.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Cultivated strong client relationships through dedicated assistance, effective issue resolution, and attentive listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Organized and balanced multiple priorities within fast-paced environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma
Bachelor of Arts - Marketing
Skills
Hygiene Compliance
Creative makeup application
Long-lasting makeup
Beauty Trends
Makeup trend awareness
Makeup artistry
Positive Customer Engagement
Client relationship management
Diverse customer engagement
Sales and upselling
Social media content
Maintaining Clean Work Areas
Detail-oriented
Client relationship management
Makeup trend awareness
Timeline
Makeup Artist
Self-employeed
11.2024 - CurrentRead More
Sales Associate
Michael Kors Holdings
06.2023 - 10.2024Read More
Prestige Beauty Advisor
Ulta Beauty Inc.
05.2022 - 05.2023Read More
Shift Key Holder
Dollar General
02.2022 - 05.2022Read More
Service Coordinator
Meijer
07.2020 - 10.2021Read More
Customer Service Department Head
Stop & Shop
07.2016 - 07.2020Read More
Monomoy Regional High School
High School Diploma
Read More
Southern New Hampshire University
Bachelor of Arts from Marketing
Read More