Kiana McGuire
Mount Prospect,IL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager/Catering Manager
Ben & Jerry's Ice Cream
Glenview , IL
08.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised servers during catered events to ensure high standards of service were met.
- Assisted in setting up tables, chairs, decorations., prior to a catered event.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
1st Assistant Manager
Culvers
Lombard , IL
10.2022 - 09.2023
- Assisted store manager in hiring and training new employees.
- Supervised staff to ensure efficient operation of the store.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Arby's Restaurant
Woodridge , IL
08.2020 - 10.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Theodore Roosevelt High School
Chicago, IL06-2012
Skills
- Competitor Monitoring
- Store operations oversight
- Payroll Management
- Report Generation
- Team Development
- Budget Administration
- Supply Ordering
Certification
- Servsafe Certified
References
References available upon request.
Timeline
Store Manager/Catering Manager
Ben & Jerry's Ice Cream
08.2023 - Current
1st Assistant Manager
Culvers
10.2022 - 09.2023
General Manager
Arby's Restaurant
08.2020 - 10.2022
- Servsafe Certified
High School Diploma -
Theodore Roosevelt High School
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