Kiana McKelvin
Office Administration And Client Care Specialist
Pahrump,NV
Summary
PROFESSIONAL PROFILE
Current Williams-Sonoma employee Experienced Administrative and Management Professional with over 20 years of experience in customer care, logistics and leadership. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, e.g., group lecturing, mass communication, wellness coaching, customer service, progressive development and interpersonal relations that will enhance career. Ability to drive business results through exceptional interpersonal communication skills, strong problem solving, and thorough project execution. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Furniture Scheduling
WFH, Williams
Sonoma
08.2020 - Current
- Problem solve furniture logistics, scheduling delivery appointments, routing and estimated expectations to clients.
- Assist Customers with new and existing orders while maintaining level of professionalism as representation of brand.
- Timely resolution and/or escalation of customer issues.
- Provide product information regarding details, dimensions, care and function.
- Answer incoming calls to communicate with customers or employees to assist and answer inquiries , disseminate or explain information process returns or replacements and address complaints.
- Managed developmental training teams of 5-10 employees, overseeing professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving quality and logistical issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled 60 to 80 calls per day to address customer inquiries and concerns.
Owner- Developmental Workshop Instructor
Root 2 Rise
01.2016 - 04.2020
- Create business plan and strategy for operation.
- Strategize sales initiatives for high performance.
- Process purchase orders and compose invoices, collections and budgeting.
- Website Admin, creation and maintenance.
- Facilitator and creator of developmental workshops in healing arts, movement and yoga.
- Manage customer relations to build rapport resulting repeat business.
- Provide inspiration and motivation needed for clients to reach their holistic alignment, physical and spiritual expansion.
- Founded and managed alternative medicine and yoga business, growing revenue to $50,000 in first year.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and motivated employees to perform daily business functions.
Operations Manager Personal Trainer Group Fitness Instructor
06.1998 - 10.2015
- Pro-Fit PTO Fitness Center Floor Staff Management.
- Staff management of employees and schedules.
- Maintained facility operations.
- New employee tasks and procedure training.
- New member contracts, editing and orientations.
- Lead various group fitness classes with up to 40 members.
- Maintaining certifications and ongoing education.
- Led projects and analyzed data to identify opportunities for improvement
- Developed team communications and information for meetings
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Increased customer satisfaction by resolving scheduling or operational issues.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Associate of Science - Anatomy And Physiology
College of Southern NevadaSouthwester Institute of Healing ArtsArt Institute of Washington
Henderson, NV 08.2020 - Current
Certification - Life Coach, Holistic Nutrition, Hypnotherapy
Southwestern Institute of Healing Arts
Tempe, AZ 08.2015 - 08.2018
Culinary Arts
Art Institute of Washington
Arlington, VA 08.2012 - 09.2013
Skills
Office administration
Staff Management
Scheduling proficiency
Budgeting
Computer Skills
Software Skills : Proficient in Microsoft Word, Excel, Outlook, Powerpoint, Access, Outlook
Project Management
Office management
Knowledge of capacity, resource and service scheduling
Strategic planning
Research Development
Problem Solving and Quick Decision Making
Adaptivity
Technical Skills
Business Administrative support
Customer service and support
Timeline
Associate of Science - Anatomy And Physiology
College of Southern NevadaSouthwester Institute of Healing ArtsArt Institute of Washington
08.2020 - Current
Furniture Scheduling
WFH, Williams
08.2020 - Current
Owner- Developmental Workshop Instructor
Root 2 Rise
01.2016 - 04.2020
Certification - Life Coach, Holistic Nutrition, Hypnotherapy
Southwestern Institute of Healing Arts
08.2015 - 08.2018
Culinary Arts
Art Institute of Washington
08.2012 - 09.2013
Operations Manager Personal Trainer Group Fitness Instructor
06.1998 - 10.2015