Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kiana Meyer

Anderson,South Carolina

Summary

Professional with experience in medical office administration, prepared for leadership role in healthcare settings. Strong focus on coordinating team efforts and achieving operational efficiency. Knowledge of effective communication and organizational strategies to enhance patient care. Skilled in patient scheduling, electronic health records management, and insurance processing. Known for adaptability, reliability, and fostering collaboration in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Office Administrator (OA)

Hanger Clinic
04.2024 - 02.2025
  • Effectively communicated with patients addressing inquiries and resolving concerns promptly.
  • Maintained electronic health records ensuring accuracy and compliance with regulations.
  • Compliance with healthcare regulations by conducting periodic audits of record-keeping practices and privacy policies.
  • Managed patient scheduling, appointment coordination to optimize clinic workflow.
  • Processed insurance claims and verified patient eligibility efficiently.
  • Received, recorded and filed medical payments by check, cash, and credit card.


Customer Service Representative (CSR)

Pediatric Gastroenterology
02.2023 - 03.2024
  • Excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department.
  • Multi-line phone system, prioritizing urgent calls and directing them appropriately.
  • Resolved patient inquiries regarding appointment scheduling and insurance coverage.
  • Patient scheduling, check-in, check-out and payments for billing.
  • Accurate electronic health records to ensure seamless patient care coordination.
  • Strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Front Desk Receptionist

Chrysler Dealership
02.2021 - 09.2021
  • Front desk operations, ensuring efficient customer service. Greeted guests and engaged in pleasant conversation.
  • High-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Communication between customers and service departments, enhancing overall client satisfaction.
  • Process sales and service department tickets. Receive cash, checks and credit card payments from customers and reconcile cash drawer, credit card batch at the end of shift.
  • Administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.


Education

Micro-degree - Workforce Readiness for Healthcare Professionals

Florida Golf Coast University
Fort Myers, FL
03.2024

AA - Associates of Arts

Florida SouthWestern State College
Fort Myers, FL
03.2021

PBY - Phlebotomy Certification

Zeal Technical Institute
North Fort Myers, FL
11.2020

High School Diploma -

North Nicholas High School
Cape Coral, FL
03-2019

Skills

  • Training new hires
  • Adaptable to change
  • Thorough attention to detail
  • Effective multitasking under pressure
  • Facilitate teamwork for efficient workflow
  • Skilled in customer service
  • BLS training for healthcare professionals
  • Adherence to HIPAA regulations
  • Proficient in NextGen and EPIC EHR systems

Certification

  • Certified Phlebotomist, Zeal Technical Institute - Nov. 2019 - current
  • Basic Life Support, American Heart Association - Aug. 02nd, 2022 - Aug. 20th, 2024

Interests

  • Health and Wellness
  • Mindfulness Practices
  • Early Childhood Development Intervention

Timeline

Medical Office Administrator (OA)

Hanger Clinic
04.2024 - 02.2025

Customer Service Representative (CSR)

Pediatric Gastroenterology
02.2023 - 03.2024

Front Desk Receptionist

Chrysler Dealership
02.2021 - 09.2021

Micro-degree - Workforce Readiness for Healthcare Professionals

Florida Golf Coast University

AA - Associates of Arts

Florida SouthWestern State College

PBY - Phlebotomy Certification

Zeal Technical Institute

High School Diploma -

North Nicholas High School

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