Overview
Work History
Education
Skills
Volunteer/Community Activities
Awards
Timeline
Generic

Kiana Middleton-Hart

Overview

5
5
years of professional experience

Work History

Fulfillment Expert

Target
08.2020 - Current
  • Reviews order slips, pick products and package merchandise for shipping and pick-up as a full-time position.
  • Provide excellent service to guests by addressing their needs and concerns promptly.
  • Facilitates strong communication between the fulfillment department and other departments collaboration in support of the store's objectives.
  • Cultivated interpersonal skills by building positive relationships with other team members.
  • Ability to adapt quickly in different situations and work successfully within tight deadlines and a fast-paced environment..

Peer Mentor

Humanities and Fine Arts Advising Center
09.2019 - 05.2022
  • Collaborated with the academic advisors to arrange appointments for indivisible students to address their academic and emotional challenges on a part-time basis for 20hrs a week during the academic year.
  • Counseled students individually and presented resources to achieve personal and academic success.
  • Provided training in coping skills for when students faced academic pressure.
  • Answered phone calls and emails regarding student and their parents concerns and questions.
  • Aided in facilitating events for incoming students and advised about the transition into college life and the services available to them.
  • Advocated for students to access available resources that the university offered.
  • Served as crisis management and overnight counselor for a career camp the university set up during March 2022.

Undergraduate Teaching Assistant

UMass Amherst
01.2022 - 05.2022
  • Supported classroom maintenance and upkeep for 300 person psychology course for school credit.
  • Facilitated review workshops that reinforced concepts from Abnormal Psychology taught by professor twice a week.
  • Produced review slide shows with co-T.A and managed student's extra credit grades earned during workshops.
  • Streamlined communication between students and professor responding to student's questions after class time
  • Worked with Graduated Teaching Assistant in a weekly TA meeting to provide feedback on how to optimize review workshops and keep students' attention.
  • Devised and implemented strategies for engaging students in class discussions and during reviews.

College Mentor

Ubuntu Arts Community
04.2020 - 06.2021
  • Participated in youth mentoring program week after school program for children aged 8-13 that focused on building strong interpersonal relationship with the children.
  • Developed and ran fine arts-based workshops that emphasized social justice or social-emotional learning for the kids with fellow mentors for 10-20hrs a week.
  • Conducted weekly check ins with mentees to foster a trusted and supportive one to one relationship with open communication throughout the school year.
  • Communicated information about the program and resources available to the mentees and their families.
  • Empowered students to be confident in their art skills and ensured they have a quality art experience.
  • Created personalized lesson plans to meet needs of diverse learners.

Retail Sales Associate

Primark
05.2019 - 08.2019
  • Trained new employees about store policies and the daily operations of the store on a full-time basis.
  • Maintained fitting room and organized merchandise to be placed back onto floor.
  • Worked to clean sales floor and straightened and faced merchandise.

Crew Member

UMass Amherst Franklin Dining Hall
09.2018 - 05.2019
  • Demonstrated to new employees on proper food preparation and safe-handling in the kitchen.
  • Promoted a positive work environment through effective communication on designated tasks and teamwork to fulfill food stocks.
  • Served as a liaison between students and management regarding the food quality and concerns about the dining hall.

Junior Camp Counselor

Agassiz Village Summer Camp INSTEP
  • Led a group of 10-12 year olds through various activities, bedtime, and meals at an overnight summer camp.
  • Addressed individual camper's needs to provide a positive camp experience.
  • Taught and reinforced the skills of social emotional learning to improve the well-being of campers.
  • Organized and conducted Art workshops for various age groups as part of my recreational specialty for the program.
  • Planned new recreational activities with other activities to provide entertainment for campers.

Education

Bachelor of Arts - Individual Concentration And Psychology

University of Massachusetts Amherst
Amherst, MA
05.2022

Boston Latin School
06.2018

Skills

  • Microsoft Suite
  • Google Workspace
  • Adobe Photoshop
  • Adobe Illustrator
  • Conversational in Italian
  • Watercolor and oil painting

Volunteer/Community Activities

First Generation Students Spokesperson (UMass Amherst) 2019

Black Student Union Member 2018-202

Youthwoke , Boston Latin School Chapter, Boston, MA, Secretary/Social Media Manager, 10/2016 to 07/2018

  • Hosted workshops to teach educators about discrimination in the education system and develop methods to improve the schools and communities of Boston to help empower students of color and address internal biases.
  • Weekly meetings with other group members to discuss race-related issues in our schools and communities.

Awards

  • Graduated Cum Laude
  • Dean's List 2018 to 2022
  • Awarded Chancellor's Talent Award 2018

Timeline

Undergraduate Teaching Assistant

UMass Amherst
01.2022 - 05.2022

Fulfillment Expert

Target
08.2020 - Current

College Mentor

Ubuntu Arts Community
04.2020 - 06.2021

Peer Mentor

Humanities and Fine Arts Advising Center
09.2019 - 05.2022

Retail Sales Associate

Primark
05.2019 - 08.2019

Crew Member

UMass Amherst Franklin Dining Hall
09.2018 - 05.2019

Junior Camp Counselor

Agassiz Village Summer Camp INSTEP

Bachelor of Arts - Individual Concentration And Psychology

University of Massachusetts Amherst

Boston Latin School

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Kiana Middleton-Hart