Kiana Mitchell
Communications Specialist
Woodbridge,VA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and attention to detail. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Current student working toward a Business Degree with a concentration in Marketing degree and seeking opportunity to begin career.
Overview
8
8
years of professional experience
Work History
Marketing Specialist
Topside Federal Credit Union
11.2022 - Current
- Boosted reach by 19% creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
Video Section Supervisor
United States Air Force
01.2021 - 12.2021
- Ingrained processing requirements to meet schedules and production goals
- Eliminated bottlenecks through continuous improvement of working conditions and better production strategies
- Worked with supervisory team to coordinate production activities across shifts and departments.
Radio Section Supervisor
United States Air Force
01.2020 - 01.2021
- Verified consistent quality of products produced against specifications
- Boosted team performance with continuous training strategies
- Logged production activities and prepared reports for management
- Met production targets through organized schedules and careful management of priorities.
Broadcast Journalist
United States Air Force
01.2016 - 01.2020
- Obtained first-hand information wherever possible with direct interviews
- Presented 10 important stories through on-scene reporting
- Planned and reported stories through in-field communication and interviews
- Shot and edited video footage for 15 news events
- Delivered complete and accurate information based on thorough research and credible information
- Corrected errors in content, grammar and punctuation in personal pieces or work of others.
Sales Associate
Under Armour
09.2015 - 11.2015
- Created great customer experiences with personalized sales support
- Helped customers navigate store, complete sales and process returns
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Assisted customers with sales and service needs
- Informed customers of promotions and special offers to increase sales
- Managed multiple tasks simultaneously while meeting deadlines.
Education
Bachelor of Science - Business - Business Marketing
George Mason University
12.2024
Bachelor of Science - Marketing
University of Maryland Global Campus
Maryland2021
Bachelor of Science - Korean
University of Hawaii At Manoa
2015
Skills
- Communications Management
- Social Media Oversight
Additional Information
- ADDITIONAL INFORMATION , Has active Government Secret Clearance
Timeline
Marketing Specialist
Topside Federal Credit Union
11.2022 - Current
Video Section Supervisor
United States Air Force
01.2021 - 12.2021
Radio Section Supervisor
United States Air Force
01.2020 - 01.2021
Broadcast Journalist
United States Air Force
01.2016 - 01.2020
Sales Associate
Under Armour
09.2015 - 11.2015
Bachelor of Science - Business - Business Marketing
George Mason University
Bachelor of Science - Marketing
University of Maryland Global Campus
Bachelor of Science - Korean
University of Hawaii At Manoa
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