Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Kiana Moore

Haledon,NJ

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

7
7
years of professional experience

Work History

Adminstrative Assistant

Dick's Sporting Goods, Inc
Wayne, NJ
08.2024 - Current
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Entered data of stolen merchandise into spreadsheets using Microsoft Excel or other similar programs.
  • Analyzed inventory movement between stores to maintain accurate records of merchandise coming into and leaving the store.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Assisted in employee recruitment, hiring and interview processes.

Customer Service Specialist

Dick's Sporting Goods, Inc
Wayne, New Jersey
10.2020 - 08.2024
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.

Front Desk Associate

Bowlero Lanes
Wallington, New Jersey
07.2018 - 03.2020
  • Took responsibility for ensuring that each lane was appropriately set up prior to play starting.
  • Kept track of lane availability and updated it accordingly in order to maximize usage.
  • Responsible for opening and closing procedures related to cash handling activities.
  • Monitored the progress of games to ensure safety regulations were followed.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.

Education

Electronic Media & Film

Towson University
Baltimore, MD

Skills

  • Business correspondence
  • Data management
  • Microsoft Office Suite
  • Data entry
  • Critical thinking
  • Spreadsheet management
  • Cash deposit preparation
  • Expense reporting
  • Clerical support
  • Scheduling
  • Drawer balancing
  • Training and coaching
  • Point of sale operation
  • Policy enforcement
  • Loss prevention strategies

References

References available upon request.

Timeline

Adminstrative Assistant

Dick's Sporting Goods, Inc
08.2024 - Current

Customer Service Specialist

Dick's Sporting Goods, Inc
10.2020 - 08.2024

Front Desk Associate

Bowlero Lanes
07.2018 - 03.2020

Electronic Media & Film

Towson University

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Kiana Moore