Kiana Murillo
Lincoln,CA
Summary
Dedicated and customer-focused professional with a strong work ethic and exceptional interpersonal skills. Known for making customers feel welcomed and valued while thriving in both independent and team-oriented environments.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Lucky Penny
04.2022 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Strong ability to provide excellent customer service and meet guests' needs with attention to detail.
- Skilled in expo duties, ensuring the timely and accurate delivery of food to tables.
- Capable of handling busy weekends and maintaining a high level of service during peak hours.
- Efficient in assisting with kitchen tasks and maintaining a well-stocked and organized kitchen area.
- Experienced in event catering, including setting up, serving, and cleaning up for multiple wedding events.
Barista
Starbucks
01.2022 - 04.2022
- Experienced in working register and providing excellent customer service.
- Skilled in maintaining a clean and organized workspace, sweeping and cleaning lobby tables.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared and stocked baked goods, sandwiches, wraps, and light snacks to complement beverage choices.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Restaurant Hostess
Mimosa House
03.2021 - 08.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Efficiently seated guests and rolled silverware to prepare tables for service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Restaurant Busser
Wise Villa Winery
08.2020 - 03.2021
- Proficient in bussing tables and maintaining a clean and organized dining area.
- Ensured cleanliness and hygiene in restroom facilities to meet high sanitation standards.
- Demonstrated the ability to serve food and beverages professionally during events.
- Attentive to customers' needs by offering water upon seating to enhance their dining experience.
- Responsible for wine stocking and maintaining a well-stocked inventory.
- Knowledgeable in plant care, watering, and upkeep to enhance the restaurant's ambiance.
- Efficiently managed trash disposal to maintain a clean and presentable environment.
Customer Service Representative, Delivery Driver, Food
Edible Arrangements
04.2020 - 09.2020
- Expert in creating diverse arrangements, ranging from small 10-strawberry arrangements to large bouquets containing various fruits like strawberries, apples, pineapple, melon, grapes, and nuts, tailored for different holidays and occasions.
- Skillful in coordinating pick-up times and assisting customers with any additional needs or requests they may have.
- Responsible for maintaining high-quality standards in both the presentation and delivery of fruit arrangements.
- Strong organizational skills, able to handle multiple orders and deliveries simultaneously while maintaining accuracy and efficiency.
Ride Operator
Air Joy Bungee
10.2019 - 02.2020
- Skilled in operating and assisting children during their jumping activities.
- Proficient in cashier duties, handling transactions, and providing customer service by addressing questions and inquiries.
- Committed to ensuring children have a fun and enjoyable experience at the facility.
- Responsible for opening and closing procedures, ensuring the smooth operation of the facility.
- Excellent communication skills, fostering positive interactions with both children and parents.
Education
High School Diploma -
Lincoln High School
Criminal Justice
Santa Barbara City College
Skills
- Highly work-oriented
- Exceptionally friendly and approachable
- Independent in decision-making and problem-solving while also being a valuable team player
- Proficient in handling high-stress situations
- Quick learner, adaptable to new environments and procedures
- Customer service training or certifications
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Restaurant Server
Lucky Penny
04.2022 - 06.2023
Barista
Starbucks
01.2022 - 04.2022
Restaurant Hostess
Mimosa House
03.2021 - 08.2021
Restaurant Busser
Wise Villa Winery
08.2020 - 03.2021
Customer Service Representative, Delivery Driver, Food
Edible Arrangements
04.2020 - 09.2020
Ride Operator
Air Joy Bungee
10.2019 - 02.2020
High School Diploma -
Lincoln High School
Criminal Justice
Santa Barbara City College
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