Summary
Overview
Work History
Skills
Timeline
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Kiana Nelson

Bixby,OK

Summary

Professional Expirence Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

4
4
years of professional experience

Work History

Expirence Manager

Best Buy
Tulsa, OK
10.2022 - Current
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Geek Squad Manager

Best Buy
Tulsa, OK
06.2021 - 10.2022
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Home Theater Supervisor

Best Buy
Tulsa, OK
09.2020 - 06.2021
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.

Inventory Supervisor

Best Buy
Tulsa, OK
02.2020 - 09.2020
  • Analyzed transactional activity and performed research and reconciliation to correct imbalances and prevent order denials.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.

Skills

  • Hiring and Training
  • Mentoring and Coaching
  • Team Building and Leadership
  • Work Planning and Prioritization
  • POS Systems Operations
  • Focus and Follow-Through
  • Originality and Creativity
  • Retail Operations
  • Cross-Functional Team Management
  • Problem Anticipation and Resolution

Timeline

Expirence Manager

Best Buy
10.2022 - Current

Geek Squad Manager

Best Buy
06.2021 - 10.2022

Home Theater Supervisor

Best Buy
09.2020 - 06.2021

Inventory Supervisor

Best Buy
02.2020 - 09.2020

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Kiana Nelson