Kiana Norman-Slack

Coordinate patient scheduling and facilitate provider-patient interactions to ensure timely care
Verify insurance and financial information, process referrals, collect copays, and educate patients on financial responsibilities.

Manage front desk operations, such as patient check-in/out processes, requesting interpreter services, and patient portal support/enrollment.

Perform administrative tasks, including opening and closing procedures, handling medical records and referrals, and upkeep of waiting room cleanliness.

Provided top-tier concierge services for the CBRE Microsoft account, ensuring a welcoming environment for guests and employees.
Collaborated closely with Lobby Hosts to swiftly resolve guest issues and enhance overall service delivery.
Efficiently managed calendars and assisted in scheduling meetings and conference rooms.
Successfully piloted new Microsoft technologies, deepening knowledge of products and
services.

Delivered personalized services to diverse clientele, including high-profile guests, while maintaining discretion and professionalism.
Created tailored hotel packages and amenities, enhancing guest satisfaction and loyalty.
Facilitated guest requests, such as restaurant reservations and transportation arrangements.
Advised guests on local attractions and leisure activities to enrich their stay.

Supported social media efforts for the Office of Admissions, maintaining active presence on Facebook, Instagram, X (formerly Twitter), and Snapchat.
Contributed articles to PLU Magazine, showcasing university achievements and student life.
Prepared weekly social media reports to track engagement metrics and improve content strategy.

Welcomed and assisted visitors with professionalism and courtesy, ensuring positive first impressions.
Coordinated logistics for office events and managed supplies, catering, and other administrative tasks.
Organized mail distribution and maintained office records with accuracy.
Scheduled appointments and managed calendars to optimize office efficiency.