Kiana Ortiz
Downers Grove,IL
Summary
Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management, and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Bloom Plant Based Kitchen
Chicago, IL
03.2024 - Current
- High expectations for time management, professionalism, and personality
- Created multiple craft cocktails for seasonal and year-round menu
- Curated a fine dining chef’s tasting experience on a smaller scale for each guest/table
- Correctly identified each guest’s allergy, alerting the kitchen/management, and able to recommend dishes avoiding said allergy
Bartender
Flight Club
Chicago, IL
10.2022 - 02.2024
- Worked high-volume shifts (500+ cocktails) while maintaining a fast pace
- Communicated with management to prevent unsatisfactory events
- Fully opened/closed/stocked bar, as well as in between events/buyouts
- Continually multi-tasking to ensure the service well and bar top guest’s drinks arrived correctly, prepared within 5 minutes
Bartender
Cog Hill
Lemont, IL
07.2021 - 12.2022
- Studied over 100 popular and obscure cocktail recipes, dozens of local beers and wines to give quality recommendations to guests
- Plated hundreds of multi-course meals correctly and in a timely matter for wedding services
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients
- Warmly welcomed guest with a smile ensuring they were promptly served
Lead Bartender
Puttshack
Oakbrook, IL
10.2021 - 10.2022
- Prepared drinks according to Puttshack standards
- Accurately placed orders, managed cash and credit transactions on a POS system
- Complete knowledge of all menu items, able to recommend/upsell
- Establish rapport with guests, cater to every request, and resolve all service issues in a timely manner
Education
High School Diploma -
Downers Grove North
Downers Grove, ILSkills
- Health Regulations Adherence
- Targeted Suggestive Selling Techniques
- Customer-Focused Approach
- Memory Recall
- Clear and effective communication
- Complex Problem-solving
Roles And Responsibilities
Multi-tasking to ensure multiple workstations consistently meet standards, handling above $1,000 in cash and credit transactions daily, maintained fast pace during peak hours of operation, all while maintaining cleanliness above health code standards.
Leadership Experience
- Implemented new cleaning procedures to maintain health code standards.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
- Worked with staff to effectively monitor guest for signs of preference and over-intoxication.
References
References available upon request.
Timeline
Bartender/Server
Bloom Plant Based Kitchen
03.2024 - Current
Bartender
Flight Club
10.2022 - 02.2024
Lead Bartender
Puttshack
10.2021 - 10.2022
Bartender
Cog Hill
07.2021 - 12.2022
High School Diploma -
Downers Grove North
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