Kiana Paakaula-Reis
Murray,UT
Summary
Hi there! I'm Kiana otherwise known as Kiki! I have been in the hospitality industry for over 10 years now! I have a wide experience from different types of concepts; full service, fast food, events, and hotel!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Training Assistant Restaurant Leader
Raising Cane's Chicken Fingers
01.2021 - Current
- Hires and terminates all hourly crew members
- Owns the onboarding, status change and payroll process for all hourly crewmembers
- Creates crewmember work and training schedules
- Manages the performance of all hourly crewmembers (development, coaching, redirective communication and documentation, and other performance management tasks)
- Train internal & external management hires from Restaurant Manager-Business Unit Member
- Organized training materials, streamlining access to resources for trainers and participants alike.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in training execution
- Assessed skill gaps for employees and developed training tactics to meet identified needs.
- Managed the coordination of training schedules, ensuring timely delivery of all programs
- Owned inventory/ordering of the restaurant to ensure high EBITAR %
- Have worked for Raising Canes in 3 different locations over the last 4.5 years; Flagstaff AZ, Midvale UT (Post Malone Raising Cane's Landmark Location), South Jordan UT.
Hospitality Services Manager
Karma Sushi Bar Grill
12.2019 - 07.2020
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
- Optimized staffing schedules based on anticipated occupancy rates, maintaining appropriate levels of personnel during peak times without sacrificing service quality or increasing labor costs unnecessarily.
- Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
- Maintained a safe and welcoming environment by enforcing strict adherence to health and safety regulations within the facility.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Food and Beverage Manager
Doubletree By Hilton
06.2019 - 12.2019
- Maintained highest standards for beverage quality and service.
- Oversaw 5 different avenues of revenue within the hotel; (Cafe, Bar, Teppanyaki/Sushi Restaurant, Room service, & Catering/events)
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
Restaurant Manager
Red Lobster
12.2015 - 06.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2019
Certification
- Manager Serve Safe Certified
- Utah Food Handlers Card
Timeline
Certified Training Assistant Restaurant Leader
Raising Cane's Chicken Fingers
01.2021 - Current
Hospitality Services Manager
Karma Sushi Bar Grill
12.2019 - 07.2020
Food and Beverage Manager
Doubletree By Hilton
06.2019 - 12.2019
Restaurant Manager
Red Lobster
12.2015 - 06.2019
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northern Arizona University
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