Kiana Parker
Missouri City,Tx
Summary
With over 10 years of experience in administrative and customer service roles, this performance-driven professional consistently delivers results. Their diverse background includes providing organizational and program support, managing correspondence, and overseeing projects. Payment processing, data input, program re-certification, spreadsheet development, and providing exceptional customer service and support. Their strong verbal and written communication skills, combined with their highly organized nature, make them effective in managing and coordinating critical office projects.
Overview
8
8
years of professional experience
Work History
Director of Operations
SATSUMA ENTERPRISE
01.2022 - 12.2025
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering collaborative culture, and promoting professional development opportunities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Regional Property Supervisor
Park Estate Group
03.2020 - 02.2022
- Coordinated emergency response efforts during natural disasters or unforeseen events to minimize damage to properties while prioritizing tenant safety.
- Established strong relationships with owners, investors, and key stakeholders through transparent communication and regular reporting on property performance metrics.
- Implemented preventive maintenance programs that reduced repair costs over time while maintaining high asset quality standards across portfolio.
- Developed staff retention strategies by creating positive work environment that recognized and rewarded team member accomplishments.
- Managed budgets for multiple properties in the region, resulting in maximized financial performance and minimized operating expenses.
- Collaborated with legal counsel to resolve disputes efficiently while minimizing risk exposure for both tenants and property owners.
Public Relations Coordinator
Ncredible Music
05.2018 - 05.2020
- Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility.
- Provided regular reporting on campaign progress to clients, showcasing successes and adjusting tactics as necessary.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Coordinated successful media events, including press conferences and product launches, generating positive publicity.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Planned and organized seminars, meetings and retreats.
- Achieved company objectives by leveraging internal resources and collaborating with colleagues.
- Directed informational programs per quarter designed to foster favorable public and stockholder perceptions of company's accomplishments.
Education
High School Diploma -
Hightower High School
Fresno, TX06.2009
Bachelor of Science - Human Resources Development
PVAMU
Hempstead, TX04-2025
Skills
- Microsoft Access
- Data Entry
- Microsoft Excel
- Microsoft Office Suite
- PeopleSoft Financial
- Quick books
- Account Payable
- Account Receivable
- Proficient Claims Handler / Customer Service Expert
- Business management
- Leadership training
- Operations management
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Key Strengths
- Typing Speed:60 WPM
- Skyward Student data software
- Microsoft Office Programs
- Experienced in interpreting insurance policies and laws, client relation, negotiations and investigating claims
- Communication Skills/Organization
Timeline
Director of Operations
SATSUMA ENTERPRISE
01.2022 - 12.2025
Regional Property Supervisor
Park Estate Group
03.2020 - 02.2022
Public Relations Coordinator
Ncredible Music
05.2018 - 05.2020
High School Diploma -
Hightower High School
Bachelor of Science - Human Resources Development
PVAMU
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