Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Peaks

Clinton Township

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Office Assistant

SNRHA
03.2025 - 07.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Installation & Billing Representative

United Health Group
04.2024 - 03.2025
  • Researched and resolved discrepancies with premium billing invoices, membership enrollment and / or structure set - up.
  • Worked with internal Sales Partners and external clients / brokers for timely collection of monthly premiums.
  • Regularly communicated and educated clients on available payment options, billing information, payment addresses, invoice due dates and addressed any other questions that arise.
  • Utilized electronic file reports to update membership enrollment and eligibility information manually for rejected items.

Scheduler

Vivida Dermatology
10.2023 - 04.2024
  • Scheduled appointments for new and established patients
  • Entered patient demographics accurately into the EMR system
  • Verified referrals if required for appointment
  • Responded to patients via phone, text, or email by the end of the business day
  • Performed insurance verification

Patient Coordinator

Great Expressions Dental
09.2022 - 07.2023
  • Greeted patients and visitors in a friendly and professional manner.
  • Answered phone calls and scheduled appointments.
  • Verified patient insurance and collected co-payments.
  • Created and presented treatment plans.
  • Handled incoming and outgoing mail.
  • Processed payments and maintained financial records.
  • Maintained a clean and organized reception area.
  • Assisted with other administrative tasks as needed.
  • Responded to patient inquiries in a timely manner.

Surgery Scheduling Clerk

Beaumont Health
09.2022 - 07.2023
  • Maintained operating room schedule.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Assisted with medical coding and billing tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.

Contact Center Advocate

Henry Ford Hospital
10.2017 - 02.2021
  • Performed new patient registration.
  • Used EPIC to schedule appointments.
  • Acted as a liaison between patients and their providers by sending messages and medication requests.
  • Verified insurance eligibility and coverage for patients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Ferndale High School
Ferndale, Michigan
05.2013

Skills

  • Effective issue resolution
  • Reviewing insurance eligibility
  • Call handling expertise
  • Data entry proficiency
  • Strong understanding of medical terminology
  • Efficient payment collection
  • Experience with Salesforce platforms
  • Administrative Support
  • Professional telephone demeanor
  • Healthcare billing expertise

Timeline

Office Assistant

SNRHA
03.2025 - 07.2025

Installation & Billing Representative

United Health Group
04.2024 - 03.2025

Scheduler

Vivida Dermatology
10.2023 - 04.2024

Patient Coordinator

Great Expressions Dental
09.2022 - 07.2023

Surgery Scheduling Clerk

Beaumont Health
09.2022 - 07.2023

Contact Center Advocate

Henry Ford Hospital
10.2017 - 02.2021

High School Diploma -

Ferndale High School

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