Kiana Perkins
2550 Cissna St Kansas City ,KS
Summary
Very good attention to detail
Team player
Goal oriented
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Alliance Personal Care, Inc
9720 US Hwy 40
01.2015 - Current
- Assisted clients with daily living activities to enhance personal independence and quality of life.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans based on individual needs and preferences to ensure effective support.
- Provided emotional support and companionship, fostering positive relationships with clients.
Fraud Analyst
Citibank, NA
Kansas City, MO
01.2025 - 11.2025
- Analyzed transaction patterns to identify and report potential fraudulent activities.
- Collaborated with cross-functional teams to investigate suspicious account behaviors.
- Utilized fraud detection software to monitor and assess risk levels.
- Assisted in developing strategies to mitigate financial losses from fraud incidents.
Recovery Associate
Citibank, NA
Kansas City, MO
03.2018 - 01.2025
- Assisted in resolving customer inquiries related to account recovery processes.
- Processed claims for disputed transactions, ensuring compliance with regulatory standards.
- Collaborated with team members to enhance recovery strategies and improve customer satisfaction.
- Utilized CRM software to track case progress and update client records efficiently.
Education
High School Diploma -
Westport High School
315 E. 39th St Kansas City Mo06.2001
Penn Valley Community College
Timeline
Fraud Analyst
Citibank, NA
01.2025 - 11.2025
Recovery Associate
Citibank, NA
03.2018 - 01.2025
Personal Care Assistant
Alliance Personal Care, Inc
01.2015 - Current
High School Diploma -
Westport High School
Penn Valley Community College