Kiana PIllow

Comfort Suites Hotel

Springfield, IL

04.2015 - Current

Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
Inspected and monitored housekeeping standards to ensure high quality of service.
Developed and implemented training programs for new and existing staff members.
Maintained up-to-date records of supplies, equipment, and cleaning materials.
Ensured compliance with safety regulations in the workplace.
Resolved customer complaints promptly and professionally.
Conducted regular performance reviews with staff members to measure progress and set goals.
Created schedules for housekeeping staff based on occupancy levels and special events.
Provided guidance to team members to ensure proper completion of assigned tasks.
Performed daily inspections of guest rooms to identify maintenance needs.
Scheduled preventative maintenance for all housekeeping equipment.
Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
Implemented cost savings initiatives within the department while maintaining high levels of cleanliness.
Coordinated activities between different departments such as Front Office or Maintenance.
Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
Recruited new personnel when necessary using job postings or external recruitment agencies.