Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiana Posadas

Kiana Posadas

Tampa,FL

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

TGH Imaging
Tampa, FL
01.2024 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.
  • Reviewed patient accounts for accuracy on a regular basis.

Sales Representative

Spectrum
Tampa, FL
05.2023 - 01.2024
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.

Assistant Property Manager

Equitylifestyle Properties
Tampa, FL
09.2021 - 05.2023
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Prepared monthly financial reports for review by the property manager.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Collected monthly assessments, rental fees, deposits and payments.

Education

High School Diploma -

Thomas Jefferson High School
05-2020

Skills

  • Reception Management
  • Scheduling appointments
  • Office Administration
  • Customer Service
  • Payment Collection
  • Property Inspection
  • Budget Preparation
  • Document Preparation
  • Rent collection
  • Property management principles
  • Property Maintenance
  • Maintenance Scheduling
  • Lease Renewals
  • Administrative Support

Languages

Spanish
Native/ Bilingual

Timeline

Patient Service Representative

TGH Imaging
01.2024 - Current

Sales Representative

Spectrum
05.2023 - 01.2024

Assistant Property Manager

Equitylifestyle Properties
09.2021 - 05.2023

High School Diploma -

Thomas Jefferson High School

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Kiana Posadas