Kiana Rhodes

• Qualify prospective customers and explain benefits available
• Recommending coverage based on clients needs
• Communicate professionally with consumers to explain value of product
• Follow up as needed
• Follow scripts and sales process to complete sales in a compliant manner
• Attend weekly trainings
• Calculate/quote premiums, rates for recommended policies
• Take inbound and outbound phone calls
• Develop and maintain product knowledge
• use of CMS to verify eligibility for prospects
• Utilize company systems to submit applications

Make 75+ Outbound calls daily
Find sales opportunites via salesforce by email/ phone daily.
Convert inbound leads to qualified customers
Schedule qualified opportunites for Account executives
Research Accounts, identify decision makers, and generate interest in gps services
Maintain and expand dattbase of prospects in areas of accumulated success, etc

Acted as first point of contact for Inbound leads from company website and other marketing
sources
Scheduled appointments for potential customers
Advertised new products and promotions via social media and email Blast options
Displayed enganging, and successful customer experiences
Create EOM templates for HR payroll dept
Ensuring time and Detail accuracy in Reports.

• Provided technical support to customers via phone, email, and chat, diagnosing and resolving issues related to smartphones, tablets, computers, and other electronic devices.
• Assisted customers with device setup, software installations, network configurations, and troubleshooting connectivity issues to ensure seamless user experiences.
• Utilized remote desktop tools and diagnostic software to troubleshoot hardware and software problems, identify root causes, and implement effective solutions.
• Escalated complex issues to higher-level support teams or manufacturers, ensuring timely resolution and customer satisfaction.
• Documented customer interactions, troubleshooting steps, and solutions in CRM system to maintain accurate records and facilitate knowledge sharing.
• Consistently met or exceeded performance targets, including first-call resolution rates, average handle time, and customer satisfaction scores.