Kiana Rivera
Oviedo,FL
Overview
8
8
years of professional experience
Work History
Time and Labor Implementation Consultant
Paylocity
05.2024 - Current
- Lead clients through the initial stages of the implementation lifecycle, ensuring they meet key milestones.
- Conduct onboarding calls to review project timelines, expectations, and deliverables.
- Administer detailed needs assessments via questionnaires to tailor timekeeping solutions.
- Build and configure timekeeping databases to support punch tracking, time-off requests, holiday rules, and payroll policies.
- Guide clients through testing processes to ensure accurate employee punch data and system functionality.
- Support clients with payroll preparation by validating time data and assisting with hours imports.
- Deliver system training and walkthroughs to ensure client confidence with configuration and usage.
Account Manager
Paylocity
02.2022 - 05.2024
- Successfully managed a portfolio of 30+ client accounts
- Conducted recurring business reviews with clients to understand their needs, address concerns, and provide tailored solutions
- Implemented a streamlined communication process, to document outstanding items to reduced escalations
- Created and maintained client records, ensuring accurate and up-to-date information to facilitate effective communication and service delivery
- Provided mentorship to new account managers by outlining processes and best practices
Office Manager
Aspen Dental
12.2020 - 09.2021
- Developed standard operating procedures for all administrative employees
- Evaluated employee records and productivity to complete employee evaluations
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity
- Performed Duties in accordance with applicable standards, policies, and regulations
Assistant Manager of Operations
kate spade New York
10.2017 - 07.2020
- Identify Issues, analyzed information and provide solutions to problems
- Oversaw daily operations to ensure high levels of productivity
- Participated in continuous improvement by generating suggestions to support the team
Education
Freedom High School
Orlando, Florida 05-2015
Skills
- Client Onboarding & Implementation
- Time and Labor Management (TLM)
- Project Lifecycle Management
- Cross-Functional Collaboration
- Timekeeping System Configuration
- Payroll Support & Processing
- Client Relationship Management
- Communication & Presentation Skills
- Data Management
- Mentoring & Training
- Problem Solving & Root Cause Analysis
Timeline
Time and Labor Implementation Consultant
Paylocity
05.2024 - Current
Account Manager
Paylocity
02.2022 - 05.2024
Office Manager
Aspen Dental
12.2020 - 09.2021
Assistant Manager of Operations
kate spade New York
10.2017 - 07.2020
Freedom High School