Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KIANA RODRIGUEZ

Brooklyn,NY

Summary

College student majoring in Criminal Justice. Seeking to leverage competence in customer service and interactive skills to fill any job positions. Believe fast learning abilities, commitment to succeed, and relevant studies make the perfect fit for any given position. A hard and dedicated worker aiming to contribute to thrive all goals and take on more responsibility as quickly as possible. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

6
6
years of professional experience

Work History

Cashier

Food Universe Supermarket
09.2018 - 05.2024
  • Greet and meet customers
  • Provide customer service support
  • Ensure price accuracy
  • Perform local community deliveries
  • Perform final check out for customers
  • Shelf stock
  • Help customers with questions, problems, and complaints
  • Welcome customers into the store and help them locate items
  • Educate customers about the brand to incite excitement about the company and their values
  • Strong team player as well as able to work independently
  • Ability to operate in a fast pace, as well as adapt to changes quickly
  • Computer skills.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Retail Sales Associate

American Eagle
11.2021 - 03.2022
  • Help an average of 50 customers per day by responding to inquiries and finding products
  • Recommend better merchandise display to management, resulting in 35% improved sales
  • Assist team members in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
  • Aid Spanish-speaking customers, increasing repeat and loyal customers by 30%.

Cashier

Max Deals
04.2021 - 10.2021
  • Count cash in the register drawer at the beginning and end of shifts
  • Mentor new team members and educate them on customer service strategies and sales goals
  • Restock, arrange, and organize merchandise
  • Help customers complete purchases and locate items
  • Ensure the shop floor is maintained to high standards at all times.
  • Lifted up to 200 pounds at once and used forklift to move heavier loads

Tobacco Youth Enforcement Aide

NYC Department of Consumers Affairs
09.2019 - 01.2020
  • Inspect local community retail stores for illegal distribution of tobacco products
  • Support reduction of sales of tobacco & electronic products to minors
  • Maintain undercover profiles during operations
  • Review and maintain NYC tobacco compliance regulations.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.

Education

Associate Degree - Criminal Justice

Borough Of Manhattan Community College
New York, NY
06.2024

High School Diploma -

Brooklyn Schools For Collaboration Studies
Brooklyn NY
06.2021

Skills

  • Responsible
  • Collaborative
  • Persistent
  • Bilingual - English & Spanish
  • Open-minded
  • Good Customer service
  • Leadership
  • Good communication skills
  • Interactive skills
  • Money Handling
  • Customer Service
  • Retail Sales
  • Verbal and Written Communication
  • Scheduling
  • Technical Support
  • Certified Microsoft Office Specialist
  • Positive and Professional

Languages

Spanish
Full Professional

Timeline

Retail Sales Associate

American Eagle
11.2021 - 03.2022

Cashier

Max Deals
04.2021 - 10.2021

Tobacco Youth Enforcement Aide

NYC Department of Consumers Affairs
09.2019 - 01.2020

Cashier

Food Universe Supermarket
09.2018 - 05.2024

Associate Degree - Criminal Justice

Borough Of Manhattan Community College

High School Diploma -

Brooklyn Schools For Collaboration Studies
KIANA RODRIGUEZ