Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Rollins

Brighton,MA

Summary

Caring Mentor bringing many years of experience in related roles. Passionate about working with other individuals to support development of different Skills, abilities and help each develop to full potentials. Friendly and personable professional willing to take on any challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Mentor Leader

South Shore Support Services
02.2020 - Current
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
  • Monitored behavior and reported any incidents to appropriate personnel.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.

Customer Service Representative

K&G Construction
01.2019 - 11.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.

Home Health Care Provider

BAYADA
01.2020 - 10.2021
  • Assisted disabled clients to support independence and well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Sales Associate

Burlington
08.2018 - 12.2020
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.

Education

Brockton High School
Brockton, MA

Skills

  • Customer Support
  • Daily Living Assistance
  • Child Development
  • Activity Planning Skills

Timeline

Mentor Leader

South Shore Support Services
02.2020 - Current

Home Health Care Provider

BAYADA
01.2020 - 10.2021

Customer Service Representative

K&G Construction
01.2019 - 11.2022

Sales Associate

Burlington
08.2018 - 12.2020

Brockton High School

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Kiana Rollins