Summary
Overview
Work History
Education
Skills
Health and Sceince Academy
Languages
Timeline
Generic

Kiana Ruiz

Dover

Summary

Dynamic and results-oriented professional with a proven track record at Michael Kors, adept in relationship building and cash handling. Excelled in enhancing customer satisfaction and loyalty through exceptional service and fluent bilingual communication. Demonstrated ability to thrive in fast-paced environments, leveraging excellent communication skills and a friendly, positive attitude to drive sales and team cohesion.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Michael Kors
08.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Outreached to customers via email letting them know about any new promotions, new collections, thanking them for their purchase, etc.

Front Desk Receptionist

Rogers Auto Repair
06.2023 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Sales Associate

Designer Shoe Warehouse
11.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Associate Degree in Radiography - Radiography

County College of Morris
Randolph Township, NJ
05-2027

High School Diploma -

Dover High School
Dover, NJ
06-2023

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Fluent bilingual communication
  • Reliable and responsible
  • Customer service
  • Computer skills
  • Excellent communication
  • Friendly, positive attitude

Health and Sceince Academy

  • Successfully completed a 4-year program focused on advanced studies in health and science
  • Completed college-level course work in medical fields, including Anatomy and Physiology, Medical Terminology, and Forensics
  • Earned a Certificate of Completion upon graduation, demonstrating dedication to academic excellence and specialized training in healthcare disciplines

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Assistant

Michael Kors
08.2023 - Current

Front Desk Receptionist

Rogers Auto Repair
06.2023 - 07.2024

Sales Associate

Designer Shoe Warehouse
11.2021 - 01.2023

Associate Degree in Radiography - Radiography

County College of Morris

High School Diploma -

Dover High School

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Kiana Ruiz