Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Saunders

Wahiawa,HI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Offering several years of experience in administrative support and customer service.

Overview

5
5
years of professional experience

Work History

Travek Clerk III

Tech Systems Inc
12.2022 - Current
  • Perform all functions for all military and civilian customers, to include inbound and outbound counseling, processing of personally procured moves, processing requests for extension of entitlements, requesting Exception to Policy (ETP)
  • Enter data into required automated systems, maintain customer correspondence via email and phone, keep up on filing, assist with front desk duties including: assisting customers, scheduling counseling appointments, and answering questions.
  • Review and update customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provide follow through on all calls with confirmation and dissemination of requested information.
  • Learned and adapted quickly to new technology and software applications.
  • Ensure regulations are researched, reviewed and adhered to during internal inspections.
  • Assisting with preparation of weekly and monthly reports.
  • Responsible for quality checking and submitting service members paperwork to the shipping office.




Travel Clerk II

SA Tech Inc
10.2021 - 04.2022
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Established and cultivated relationships with travel partners, providing service members with smooth shipment processing.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Perform all functions for all military and civilian customers, to include inbound and outbound counseling, processing of personally procured moves, processing requests for extension of entitlements, requesting Exception to Policy (ETP), advising of excess costs (Over weight entitlement, special services and assisting with claims)
  • Enter data into required automated systems, maintain customer correspondence via email and phone, keep up on filing, assist with front desk duties including: assisting customers, scheduling counseling appointments, and answer questions.
  • Learned and adapted quickly to new technology and software applications.

Transportation Counselor

Joint Logistics Managers
08.2020 - 03.2021
  • Providing correct and exceptional customer service regarding personal property and storage, entitlements, regulations and procedures to all customers.
  • Perform all functions for all military and civilian customers, to include inbound and outbound counseling, processing of personally procured moves, processing requests for extension of entitlements, requesting Exception to Policy (ETP), advising of excess costs (Over weight entitlement, special services) and assisting with claims.
  • Prepare documents to initiate and schedule personal property shipments and answer customers questions and inquiries according to military regulations.
  • Enter data into required automated systems, maintain customer correspondence via email and phone, keep ip on filing, assist with front desk duties including: assisting customers, scheduling counseling appointments, and answering questions.
  • Provided primary customer support to internal and external customers.
  • Provided primary customer support to internal and external customers. Learned and adapted quickly to new technology and software applications.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Follow through on all calls with confirmations and dissemination of requested information.

Cashier

Dick's Sporting Goods, Inc
11.2017 - 08.2020
  • Upsold additional products and services to customers, increasing revenue.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.
  • Greeted customers entering store and responded promptly to customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Assisted customers with returns, refunds, resolving transaction issues, packing online orders and assisting curbside delivery service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Watertown High School, Watertown, NY
Watertown
06.2017

Skills

  • Customer Satisfaction
  • Cash Handling
  • File and Database Management
  • Telephone Etiquette
  • Providing Feedback
  • Email Correspondence
  • Microsoft Office
  • Spreadsheet Development
  • Copying and Scanning
  • Office Machine Operation
  • Employee Training

Timeline

Travek Clerk III

Tech Systems Inc
12.2022 - Current

Travel Clerk II

SA Tech Inc
10.2021 - 04.2022

Transportation Counselor

Joint Logistics Managers
08.2020 - 03.2021

Cashier

Dick's Sporting Goods, Inc
11.2017 - 08.2020

High School Diploma -

Watertown High School, Watertown, NY
Kiana Saunders