Kiana Scott
Pearland,USA
Summary
Dynamic leader with a proven track record at Verizon, excelling in talent development and performance optimization. Expert in strategic presentation and employee empowerment, driving teams to exceed sales targets and enhance organizational effectiveness. Recognized for implementing impactful training programs that significantly improved key performance indicators. Highly skilled Associate Director with background in strategic planning, team leadership, and project management. Strengths lie in communication, problem-solving and negotiation skills that foster strong relationships and drive operational success. Previous work has resulted in streamlined processes, improved productivity, and enhanced employee engagement.
Overview
21
21
years of professional experience
Work History
Associate Director
Verizon
Houston, TX
05.2021 - Current
- Motivating B2B sales team to achieve month-over-month and year-over-year growth.
- Partnering with internal and external clients to meet specific targets and sales incentives.
- Managing daily operations of business partnerships to ensure efficiency and productivity.
- Coaching B2B sales professionals to exceed budget while enhancing personal and professional skills.
- Enabling team to deliver exceptional customer service through strategic guidance.
- Lead, develop and inspect team performance to drive accountability and improvement.
- Develop and implement strategies for acquiring new business opportunities.
- Model effective sales strategies, providing a framework for team success.
Retail Business Sales Manager
Verizon
Shreveport/Baton Rouge, LA
11.2016 - 01.2021
- Leading, coaching, managing and counseling small to medium business professionals, in retail business sales on a daily basis to exceed monthly, quarterly and yearly targets.
- Play a key role in ensuring the success of key metrics for the entire East Texas and Baton Rouge Districts of Louisiana.
- Structured and implemented programs and strategies in the areas of training to increase percentages of primary KPIs.
- Partnered with internal and external employees and clients on a daily basis to achieve budget on a daily, weekly, quarterly, yearly, monthly basis.
Assistant District Manager
Verizon
Lafayette, LA
03.2014 - 01.2016
- Leading, coaching, managing and developing 65+ employees, including General and assistant store managers with motivating and coaching front-line employees to achieve budget on a daily, weekly, quarterly and yearly basis.
- Play a key role in ensuring the success of key metrics for the entire Lafayette District.
- Organized, structured and implemented programs and strategies in the sales process to increase percentages in primary KPIs.
- Planned and organized customer appreciation events to promote Verizon through grassroots events.
- Winners Circle recipient for top performer.
General Sales Manager
Verizon
Alexandria/Natchitoches/New Bern/Shreveport
12.2007 - 07.2014
- Leading 9-12 sales professionals in multiple locations on a daily basis to achieve budget on daily, weekly, quarterly, yearly, monthly and daily basis.
Assistant Store Manager
Verizon
12.2006 - 04.2007
- Assisting the district of 8 stores and over 50 Retail Sales Representatives with everyday tasks including offices paperwork, coaching and motivating and handling customer escalations.
- Promoted to fulfill a broad range of managerial functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing employee records.
Sales Consultant
Alltel
Natchitoches, LA
01.2005 - 01.2006
- Attaining sales quota while assisting clients.
Education
Master of Arts - Organizational Leadership
University of Arizona Global Campus
Chandler, AZ09.2025
Bachelor of Arts (BA) - Psychology, Criminal Justice
Northwestern State University
Natchitoches, LA01.2004
Skills
- Talent development and organizational growth
- Performance optimization and productivity
- Organizational effectiveness strategies
- Workforce planning and candidate assessment
- Employee empowerment and mentorship
- Strategic presentation skills
Awards
- 2x Winners Circle recipient for top performer
Professional Development
- Completed ongoing training in the areas of Masterful Coaching
- The New Psychology of Selling with Brian Tracy
- Coaching for Optimal Performance
- Best 45 with Sue Melone
- Leading Diverse Teams and Foundations for Successful Store Leadership for employee and labor relations growth and development
- Earn the Right Training, Leading Across Generations- Hayden Shaw
- Writing Advantage-Franklin Covey
- Presentation Training
- 2013/2015 Verizon Wireless Women’s Leadership Conference
- 2018 Women of Wireless Mentor
- Built by Girls Mentor 2020
- Culture and Community Team- Verizon
- BOLD Member
- Wave Member
- 2024 – Women of Wireless (WOW)
Timeline
Associate Director
Verizon
05.2021 - Current
Retail Business Sales Manager
Verizon
11.2016 - 01.2021
Assistant District Manager
Verizon
03.2014 - 01.2016
General Sales Manager
Verizon
12.2007 - 07.2014
Assistant Store Manager
Verizon
12.2006 - 04.2007
Sales Consultant
Alltel
01.2005 - 01.2006
Master of Arts - Organizational Leadership
University of Arizona Global Campus
Bachelor of Arts (BA) - Psychology, Criminal Justice
Northwestern State University