Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
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Kiana Shoemaker

Kiana Shoemaker

Austin,TX

Summary

Dynamic team leader with a proven track record in employee development and customer service. Expert in recruiting top talent and managing schedules to optimize operations. Recognized for enhancing team performance and fostering a positive culture, driving significant improvements in customer satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Store Manager

Starbucks
Lake Oswego, OR
09.2018 - Current
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired results.
  • Coached and developed store associates in personalized ways, meeting each person in a way that works best for them.
  • Interviewed and hired candidates regularly, for both my own store and the district, conducting detailed and thorough interviews to assure the best candidate is chosen for the position.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Restaurant Manager

Aloha Kitchen
Mesa, AZ
03.2008 - 04.2018
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed opening and closing procedures each day.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Lead Line Cook

Vintage 95 Wine Lounge
Chandler, AZ
03.2014 - 11.2016
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Cooked multiple orders simultaneously during busy periods.

Sales Associate

Fossil
Scottsdale, AZ
11.2011 - 03.2014
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated and maintained store signage and displays.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

Some College (No Degree) - Project Management

Arizona State University
Tempe, AZ

Some College (No Degree) - Music Performance

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

High School Diploma -

Dobson High School
Mesa, AZ
05.2011

Skills

  • Employee development and leadership
  • Customer service and relations
  • Schedule management and organization
  • Recruiting and hiring strategies
  • Records and inventory management
  • Problem-solving skills
  • Cultural development

Languages

American Sign Language
Limited

References

References available upon request.

Timeline

Store Manager

Starbucks
09.2018 - Current

Lead Line Cook

Vintage 95 Wine Lounge
03.2014 - 11.2016

Sales Associate

Fossil
11.2011 - 03.2014

Restaurant Manager

Aloha Kitchen
03.2008 - 04.2018

Some College (No Degree) - Project Management

Arizona State University

Some College (No Degree) - Music Performance

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Dobson High School

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