Kiana Siavelis
Cliff,NM
Summary
Self-motivated individual with strong desire to succeed and exceed desired goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Driven to provide superior quality customer service. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable, top-notch individual with outstanding customer service skills and relationship-building strengths.
Knowledgeable Social Media Content Creator with solid foundation in creating engaging content across various social media platforms. Proven ability to drive audience growth and enhance brand visibility through innovative campaigns. Demonstrated expertise in content strategy and visual storytelling.
Highly skilled media professional with proven track record in creating compelling content that resonates with diverse audiences. Known for producing high-quality multimedia content and effectively managing social media channels. Focused on collaborative efforts and adapting to dynamic environments to achieve impactful results.
Professional content creator with strong expertise in social media strategy and digital storytelling. Skilled in content ideation, graphic design, and video production, ensuring impactful and engaging brand presence. Highly collaborative team player, adaptable to changing needs, and focused on delivering measurable results. Known for creativity, reliability, and keen eye for emerging trends.
Overview
8
8
years of professional experience
Work History
Treatment Specialist
Laser Away
Scottsdale, AZ
05.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Set and achieved company defined sales goals.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed largest region for organization from initial contact through to closing and servicing.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Salesperson
Ideal Image Laser Hair Removal
Scottsdale, AZ
02.2022 - 02.2023
- Trained new employees on customer service, money handling and organizing strategies.
- Improved customer service and telecommunication skills to build lasting relationships.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Collaborated with cross-functional teams to identify and address customer needs.
- Trained and mentored new sales representatives.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Drove store revenue by utilizing diverse and consistent sales portfolio.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Medical Sales Representative
Medical Processing Solutions
Scottsdale, AZ
01.2020 - 02.2022
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Educated new sales staff on store policies and customer support operations.
- Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
- Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
- Provided exceptional customer service by addressing concerns promptly and offering tailored solutions, fostering customer loyalty.
- Leveraged extensive product knowledge to articulate compelling value propositions that resonated with prospective customers'' needs and pain points.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Expanded market share by proactively prospecting new clients through targeted cold calls, emails, and in-person meetings.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Social Media Content Creator
Hower Lodge, Inc
Lake Arrowhead, CA
08.2017 - 01.2020
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
- Optimize website content for SEO, leading to increase in organic traffic and higher visibility in search engine results.
- Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Used social media to promote events and build audience.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Grew online community engagement significantly by designing and executing targeted social media campaigns.
- Managed content calendar, ensuring consistent and timely publication across all social channels.
- Created visually appealing graphics and videos to enhance post engagement and shareability.
- Tailored content to different platforms, optimizing for audience preferences and platform algorithms.
- Analyzed performance metrics to refine strategy and content for improved reach and impact.
- Maintained up-to-date knowledge of social media trends, applying insights to content strategy for staying ahead in competitive landscape.
- Developed captivating content for various platforms to elevate brand presence and foster audience interaction.
- Enhanced brand awareness by creating engaging and shareable social media content.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2017
Skills
- Digital Marketing Strategy
- Social Media Strategy
- Social Media Posting
- Social media content campaigns
- Social media and promotions
- Social media management
- Social media marketing
- Content scheduling
- Digital publishing
- Influencer collaboration
- Audience engagement
Riding horses, traveling internationally
I love to ride horses, some of my earliest memories are on the back of a horse! Traveling has also been apart of my life for as long as I remember. I have family in Greece I love to visit, and I've also done humanitarian trips to Africa that I absolutely loved as well.
Timeline
Treatment Specialist
Laser Away
05.2023 - Current
Salesperson
Ideal Image Laser Hair Removal
02.2022 - 02.2023
Medical Sales Representative
Medical Processing Solutions
01.2020 - 02.2022
Social Media Content Creator
Hower Lodge, Inc
08.2017 - 01.2020
High School Diploma -
Yucaipa High School
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