Kiana Smith

• Complied with established internal controls and policies.
• Provided administrative and management assistance to auditor and directed activities in office.
• Managed company disclosure timelines to maintain delivery standards and timetables.
• Partnered with others in compliance department and in business units to fix and improve issues.
• Set up loan file with accurate fees according to selected loan program and other loan parameters.
• Prepared loan estimate with new loan application and sent initial disclosures.
• Assisted in data entry for residential reviews of appraisals and daily evaluations.
• Monitored completion of reports and turnaround of orders for fee and staff appraisers.
• Communicated with appraisers regarding orders, reports and assignment schedules.
• Hired, managed, developed and trained staff, established and monitored goals, conducted weekly performance reviews.
• Managed ECOA Desk on Adverse actions and pipeline management, working very closely with the compliance and QC department.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Partnered with management team to coordinate on-boarding and off-boarding processes.

• Overall responsibility for assisting production team with loan set-up of a borrower application by ensuring minimum submission requirements are met before the loan is submitted to the customer relationship manager for processing and in delivering a best-in-class customer experience
• Manage set-up pipeline queues (i.e. initial disclosures, order services, calculate income, restructure loans as needed, submit to processing) to ensure timely disclosure of loan files in accordance with compliance rules and accurate submission of loan files to processing
• Monitor and verify timely delivery of initial disclosures to borrower by lending officer
• Order third-party services as applicable for the loan such as flood, appraisal, title and escrow, 4506T, and FHA or VA case number (if applicable), etc.
• Operate in a manner that promotes loan quality and compliance with lending laws
• Maintain productivity and quality performance at or above required goals
• Perform other duties and projects, as assigned by management

Worked in a small pediatrics office seeing about 40-50 patients a day on weekends. Duties as a Medical Receptionist consisted of Scheduling, Patient check in-check out, Billing, Insurance eligibility and posting. Daily routine consisted of taking vitals, immunizations, and hemoglobin checks. Lab work/Phlebotomy, Filing charts and keeping the office clean at all times.

• Managed multi-line phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Helped patients complete necessary medical forms and documentation.